Customer Support Trainee

Are you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? Join Tesla in an entry-level role that offers a fantastic opportunity for growth and professional development.

At Tesla, we’re revolutionising transportation with cutting-edge electric vehicles, and now you have the chance to join us on this exciting journey as a Tesla Cadet! This opportunity will be a 12 month fixed term contract.

Have you just finished your studies and are looking to start building your work experience? Then look no further. As part of our Customer Support Team, you will be on the frontlines, embodying Tesla’s mission to accelerate the world's transition to sustainable energy. Our Cadet Support Specialists are more than just problem-solvers – they are Tesla brand ambassadors, building relationships and providing an exceptional experience for our rapidly growing customer base.

Why Tesla? This is not your ordinary customer service role. You will be based at our brand-new Sydney HQ in Alexandria, a stone’s throw from Mascot station, where you will be equipped to support the owners of some of the most innovative vehicles ever made. You’ll be joining a passionate, customer-centric, and resilient team that is driving the future of sustainable transportation. In addition, this cadetship will expose you to various areas of the business, including Sales, Service, and Delivery, offering you a unique opportunity to understand and contribute to multiple facets of Tesla’s operations.

• Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
• Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
• Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
• Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
• Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
• Consistently provide an exceptional customer experience that reflects the Tesla brand.