CRM Specialist

The Mill Adventure is a start-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 100+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.

We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group

As our business continues to grow, we are looking for CRM Specialist to support both our partners and external partners in managing CRM and content activities, across various brands and operators.

In this role you will be responsible for:

• Request and coordinate creative assets for our teams and partners

• Assist new clients during the onboarding with setup of promotional templates

• Assist with integration of new suppliers and clients

• Provide training for segments, bonuses and campaigns in the Backoffice and the CMS
• Support our teams and partners with Content related tasks on request

• Ensure the Promotions work is transparent, documented, and visible to all stakeholders
• Plan, implement, analyse and continuously optimize all CRM journeys
• Support setting up new player journeys on the e-marketing tool
• Assist new clients during the onboarding with setup of CRM – transactional emails and email templates
• Assist with integration of new suppliers and clients
• Provide training for CRM in the Backoffice and the CRM.
• Support existing clients with setup and optimising of segments, bonuses and campaigns in the Backoffice and the CMS
• Support our teams and partners with CRM related tasks on request
• Ensure the CRM work is transparent, documented, and visible to all stakeholders

• 2-3 years of experience within the iGaming space, ideally as CRM Coordinator within a Casino/Product team
• Good understanding of online casino operations
• Technology savvy, especially around CRM and CMS tools
• Knowledgeable and willing to stay up to date with industry updates
• Excellent communication skills
• Structured approach to work
• Great organisational and prioritization skills
• Autonomous and self-motivated
• High learning drive

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Parking/transport or co-working allowance
• Company wide and team based get togethers