Technical Program Manager, Metadata Innovation

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Netflix is one of the world's leading streaming entertainment service with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix is releasing content at a pace and scale unlike any studio or broadcast channel in history: all around the world, at the same time for over 265 million members in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Metadata innovation delivers excellence in data solutions, empowering metadata insights, utilization and application at scale. We’re seeking an exceptional metadata expert, experienced in Technical Program Management, to develop and execute emerging programs and support data generation and quality. The Metadata Innovation team partners closely with Product Managers, Engineering and Data Science in addition to stakeholders across the business to organize and evolve our metadata and associated mechanisms for increasing member value. In this role, you have the opportunity to shape our program strategy for Metadata Innovation, partnering with functional and regional teams around the world. The ideal candidate has worked with a variety of metadata applications, from Digital Asset Management (DAM), to Content Management Systems (CMS), Data Management Platforms (DMP) and ad servers, is adept in communicating complex priorities effectively across varied stakeholder groups, advocating and supporting metadata governance initiatives, and is consistent in their application of program management methodology to solving problems. Within the Product Metadata and Ratings team, you will partner closely with Content Understanding and Ratings Policy, to innovate on metadata frameworks, metrics and mechanisms that protect and improve our ability to launch and promote content effectively with our members, while working with Project Managers to discover, plan and execute on the highest impact initiatives. Key Responsibilities:

• Develop and execute program strategy for your portfolio(s) in partnership with Product Metadata and Ratings leadership and key partners.
• Effectively manage a cross-functional, global stakeholder set with a solution-first resolution approach while driving clarity in problems to be solved across technical and nontechnical audiences while establishing relative priorities.
• Overview resourcing impacts for your programs and partner with PMR leadership for internal resourcing needs, as well as Operations teams for vendor success.
• Adeptly manage risks across the Metadata Innovation portfolio and consider higher order tradeoffs; partner in contingency plans.
• Progress reporting and tracking for key milestones, goals, OKRs, and learnings.
• Advocate and develop data quality solutions with PMR and cross functional partners.
• Partner with Architecture and Taxonomy & Governance teams by advocating and developing data quality solutions.
• Model best-in-class program management.

Qualifications:

• 5+ years in technical program management.
• 5+ years working with metadata or data disciplines, systems, programs, and projects.
• Strengths building cross-functional relationships, developing insights, managing programs and projects while articulating progress and success.
• Proven track record effectively managing complex programs across broad stakeholder sets with aligned goals, met objectives, budgets, and timelines with stellar quality.
• Delivered highly effective solutions for metadata and/or data management by incorporating tooling, User Experience Testing (UAT), and vendor resourcing.
• Deep understanding of metadata systems, with an eye for continuous improvement.
• A data-driven approach to problem-solving and analysis; managing accountability for deliverables.
• Experience with algorithm-assisted and vendor-supported workflows.
• Propensity towards optimization and quality assurance with a focus on defined objectives.
• Driven partnerships for tooling and workflow implementation, including issue resolution and end-to-end analysis.
• Identified and resolved advanced technical issues across internal/external toolsets, adeptly troubleshooting with key partners.
• Demonstrated ability to operate as a self-starter, navigate effectively in ambiguity, and willingness to pivot as needed.
• Excellent verbal and written communication skills and extraordinary attention to detail
• Strong judgment in executing deliverables and workflow design that prioritizes member satisfaction.
• Critical thinking and creative problem-solving skills.
• Proficiency in the Google Suite, AirTable, or other database/reporting/ tracking tools.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment.  Learn more here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.