Customer Experience Specialist, Home Delivery
Job Summary
Job Description
As a Customer Experience Specialist at Tesla, you'll be the face of the brand, delivering vehicles directly to customers' homes or workplaces. You'll ensure a seamless and exceptional customer experience, from delivery to follow-up, working closely with a larger sales, service, and delivery team. Responsibilities include: delivering vehicles and explaining features; maintaining high customer satisfaction; acting as a chaser for other specialists; managing delivery schedules and logistics; and providing feedback to improve processes. This part-time role offers a potential for full-time employment.
Must have:
- Full UK driving license (no more than 6 points)
- Excellent interpersonal and communication skills
- Strong organizational skills
- Proven track record of excellent customer service
- Customer-focused attitude
- Flexibility to work weekends/evenings
Job Details
What to ExpectWhat You’ll Bring
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UKdriving licence with no more than 6 points.
- Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proventrack record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibilityto work on weekends and evenings as required.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.
Similar Jobs
The Walt Disney Company
Bristol, Connecticut, United States (On-Site)
• 1 Week ago
Keywords Studios (Player Support)
Suginami City, Tokyo, Japan (On-Site)
• 2 Months ago
Rank group
Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Greenhithe, England, United Kingdom
Jellyfish
London, England, United Kingdom (Hybrid)
• 3 Months ago
The Walt Disney Company
London, England, United Kingdom (On-Site)
• 2 Weeks ago
IO Interactive
Brighton And Hove, England, United Kingdom (Hybrid)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Operations Jobs
USE Insider
İstanbul, İstanbul, Türkiye (Hybrid)
• 3 Months ago
Tesla
Brandenburg, Germany (On-Site)
• 1 Hour ago
The Walt Disney Company
Celebration, Florida, United States (On-Site)
• 1 Week ago
Netflix
Los Gatos, California, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Tesla is an internet company. Follow us to receive our company updates and job postings.
Get notified when new jobs are added by Tesla
