Community Manager, Customer Experience

Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion.

We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.

Check out our latest financing milestone and some other coverage:

The Information: 50 Most Promising Startups

Fast Company: Next Big Things in Tech

The New York Times: When A.I. Bridged a Language Gap, They Fell in Love

Business Insider: 34 most promising AI startups

Time: The Best Inventions of 2024

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

About the Role:

We’re looking for a Community Manager who will build, engage, and nurture our diverse community of creators, influencers, and video professionals. As the face of Captions, you’ll humanize our brand and forge authentic connections with customers worldwide. As a critical ambassador for our brand, you’ll transform customers into loyal advocates and help establish Captions as the go-to platform for creators globally. If you live and breathe the creator economy, embrace AI, and genuinely love connecting with people, this is the perfect role for you.

Key Responsibilities:

• Owned Communities - Build, moderate, and grow Captions’ community spaces, primarily in Discord, Slack, and Reddit.

• Special Programs and Initiatives - Create and own the success of special programs and initiatives like a Customer Advisory Board, Beta Program, and Ambassador Program.

• Product Comms - Update and educate customers on feature launches and enhancements via changelog, release notes, and monthly newsletters.

• Training & Education - Produce and star in engaging webinars, tutorials, and how-to videos to onboard customers at scale.

• Strategy: Develop strategies to foster a thriving community, converting casual customers into enthusiastic promoters of our company and product.

• Events - Host events like meetups, roundtables, panels, fireside chats, and workshops to better understand our customers and engage with our customers.

• Customer spotlights - Showcase customers’ work, celebrate their success stories, and turn our customers into heroes.

• Customer Feedback - Actively gather feedback from the community to inform product decisions to ensure Captions aligns with the needs of creators.

Requirements:

• Creator Economy Expertise: Direct experience as a creator, influencer, or video editor (or similar), with a deep understanding of the challenges and opportunities in the dynamic and ever-evolving creator economy. Having walked a mile in our customers’ shoes is essential.

• On-Camera Presence: Exceptional comfort and interest appearing on camera, with the ability to host live events, webinars, and video content.

• Content Creation Skills: Proven ability to write scripts, storyboard, shoot, and edit engaging, high-quality videos that resonate with creators.

• Community Management Experience: minimum of 2+ years in a community management or customer engagement role, preferably in the creator or tech space.

• Communication Skills: Outstanding written and verbal communication skills to effectively connect with diverse audiences and communicate complex ideas simply.

• Passion for Creativity: A genuine enthusiasm for supporting and inspiring creators to reach their full potential.

Benefits:

• Comprehensive medical, dental, and vision plans

• 401K with employer match

• Commuter Benefits

• Catered lunch multiple days per week

• Dinner stipend every night if you're working late and want a bite!

• Doordash DashPass subscription

• Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)

• Multiple team offsites per year with team events every month

• Generous PTO policy and flexible WFH days

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

Compensation Range: $80K - $150K