Product Development Manager

NLB services is seeking employees for the position of  Product Development Manager/ Product Analyst at  Bentonville, AR one of its direct client. Interested folks please share your resume with prabhat(dot)kumar (at )nlbservices(dot)com or call me directly at 904-677-5904.

Position: Product Development Manager/ Product Analyst

Location: Bentonville, AR

Job description

Position Summary

Client is looking for a strong individual with leadership skills who excels in market place product analysis and on-boarding sellers.   The person also would need to have strong verbal and written communication to address the product/technical issues.

Job Description:

·       To work as Integration Engineer to onboard sellers from end to end by helping them clarifying their questions and resolving all integration issues.

·       Plan and meet the weekly target to onboard sellers.

·       Understand business flows, tools, trouble shoot and support seller issues using tools.

·       Highlight issues, share progress and status reports to client managers and involve right team for issue resolution as required.

·       Ongoing management of seller issues, queries throughout the integration journey

·       Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.

·       Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.

·       Process improvements to reduce onboarding efforts and costs.

·       Institute and monitor onboarding case resolution metrics and drive efficiencies.

·       Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.

·       Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.

·       Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.

·       Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.

·       Help to integrate partners to MP infrastructure

 Minimum Qualifications

• Bachelor's Degree and 4 years’ experience
• Prior experience in leading teams

 Additional Preferred Qualifications

• Experience in using market place portal and other supporting tools, alerts, reports and analytics.
• Basic knowledge in Java, web services and database.
• Ability to summarize and present complex issues to a variety of audiences: technical and non-technical

Thanks & Regards,

Prabhat Kumar

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Next Level Business Services, Inc.

Staffing|Consulting|Outsourcing

Phone: +1 (904) 677-5904 | Fax: +1 (608)646-8326

e-Mail: prabhat(dot)kumar (at )nlbservices(dot)com | Web: www.nlbservices.com

All your information will be kept confidential according to EEO guidelines.