Technicien Support Informatique
Job Summary
Job Description
- Good network & OS knowledge
- Incident resolution (level 1-2)
- Excellent communication skills
- User support & problem-solving
- Technical documentation
- IT park management
- English proficiency
- Experience with Jira/Confluence
- Automation skills
- Experience with Mainframe systems
5 skills required
Job Details
Missions
- Réceptionner les demandes des utilisateurs
- Enregistrer les demandes/tickets
- Résoudre les incidents / demandes utilisateurs
- Maintenir un reporting quotidien
- Participer à la documentation de l’activité du service
- Assurer la gestion et la maintenance du parc informatique
- Moderniser et assurer le processus d’arriver des nouveaux utilisateurs
- Apporter les améliorations nécessaires concernant la sécurité et le réseau
- Optimiser le déploiement de logiciels et OS
- Mener l’inventaire du parc informatique mettre en place un suivi du stock
- Maintenir le Main Frame et le monitorer
- Optimiser de l’outil de Support / Ticketing
- Automatiser les tâches récurrentes
Profil
- Vous possédez des qualités relationnelles pour développer et entretenir des relations constructives avec vos interlocuteurs et utilisateurs
- Vous avez une bonne connaissance des composants du réseau et des systèmes d'exploitation
- Vous êtes familier dans la résolution des incidents de niveau 1 à 2
- Vous parlez anglais ou avez une bonne compréhension des documents techniques en anglais
- Vous désirez vous investir sur des projets innovants à forte valeur ajoutée.
- Vous êtes organisé, dynamique, rigoureux, autonome, bon communiquant et avez le sens du service.
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About The Company
QUANTIC DREAM is a subisdiary of NETEASE GAMES (Nasdaq: NTES) and was founded in 1997. It has gained international recognition for its contribution to interactive narration and its fresh thinking on emotion in games. The studio is considered one of the leading motion capture studios, in particular for the creation of real-time 3D virtual actors performing with stunning realism. Since our founding, we have developed proprietary technologies and cross-platform engines, including some very advanced tools and a unique approach to the production pipeline.
Quantic Dream has been at the forefront of innovation in narrative, popularizing the genre of choice-dependent stories. The studio creates thought-provoking games like Fahrenheit (aka Indigo Prophecy in North America), Heavy Rain, Beyond: Two Souls, and more recently Detroit: Become Human, which has now sold in excess of 8,5 million units on PS4 and PC. Their medium-defining titles showcase world-class talents including David Bowie, Elliot Page, Willem Dafoe, Hans Zimmer and Jesse Willians.
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