Technical Support Engineer

• Provide expert guidance to customers and other support engineers
• Collaborate with the team to resolve complex customer issues
• Handle case escalations and solving customer issues on site
• Work closely with Engineering to relay any product issues
• Travel occasionally to customer sites for emergency technical issues 

• 5-8 year’s technical experience in a support role (in an Enterprise-level support environment is a plus with 2+ years’ experience troubleshooting hardware related issues.
• Bachelor’s Degree or equivalent work experience.
• Outstanding customer-facing skills and expert ability to assess situations and adapt according to customer needs and ability to troubleshoot heterogeneous environments.
• Capable of documenting problems and solution for internal as well external customers and model documentation and case management practices
• Understanding of enterprise computing environments, distributed applications, and a strong knowledge and understanding of TCP/IP networks to include ASA ,Palo Alto firewalls, and Cisco, Juniper, and Brocade switches
• Hands on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices.
• Understanding of the system hardening processes, tools, guidelines and benchmarks and Computer Networking Systems Administrator’s level Knowledge of all protocol layers.
• Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN).
• Advanced Administrator’s level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX)and strong knowledge of enterprise networking environments. 

• Competitive compensation and benefits
• Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology
• Leadership that supports and encourages professional growth and development

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.