Technical Support Engineer

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Job description

Adyen is looking for a Technical Support Engineer for the Support team in São Paulo or Mexico City. This person will operate as a first interface with many of Adyen’s merchants across the globe, working closely with both the Sales and Account Management teams. Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology driven company is definitely a plus. 

Responsibilities

• Providing support to merchants via phone, web-based tools and email.
• You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
• Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.
• Be a key source of knowledge on the Adyen platform and APIs and industry-standard integration methods and best practices.

Qualifications

• You have strong written and verbal communication skills in Spanish, English and Portuguese
• You recognize that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time.
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• You are experienced with online payments, reconciliation and fraud prevention or an airline company is a plus.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our São Paulo* office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
* This is also a position you can work from our Mexico office.