WPN Program Coordinator EMEA

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a Coordinator to join the Wizards Play Network team. This position will consolidate support work across the EMEA WPN which includes Trade Marketing and Business Development teams. You will work directly with EMEA WPN Director to create, establish, and maintain process flow across the teams. 
 

KEY RESPONSIBILITIES

1.    POS material administration:

• Full process support for POS materials distribution in Europe.
• Sync with global (WPN) and regional (WPN, Sales) teams on allocations and communication.
• Align with EMEA Product Management and Operations teams for product availability and fulfillment.
• Review and adjust POS materials and product allocations.
• Manage free sample requests.
   

2.    Launch process coordination:

• Keep track of all key steps for every product launch for the WPN processes.
• Update the team on upcoming steps and deadlines.
• Coordination with marketing, sales, and operations.
   

3.    Supplier management support:

• Request purchase orders internally.
• Follow the Invoicing process.
   

4.    New stores onboarding process support:

• Tracking new incoming WPN applications and reviewing them against the internal checklist.
• Setting up WPN accounts in Zendesk.
   

5.    Retail support:

• Develop and provide Q&As to North America Retail Support to address regional activations queries. 

6.    Communication Administration:

• Put together regional emails, articles, and surveys.
• Prepare mailing lists.
• Coordinate with the North America Content team.
   

QUALIFICATIONS
 

• Working towards a degree in Business or customer care/administrative experience
• A passion for gaming and a strong understanding of, and appreciation for geek and gaming culture
• Previous knowledge/experience with Magic: The Gathering products is a plus
• Excellent verbal & written communication skills
• Strong attention to detail and organizational skills 
• Ability to juggle and prioritize tasks 
• A helpful, supportive and approachable personal style
• Fantastic ability to communicate to all levels of the business 
• Experience with MS Office
   

Travel Requirements (% of time per year)    

• 0-5% 
   

Time Expected to Reach Full Performance Level in Position:

• 3 months
   

Physical Requirements: 

• Office/Home Office environment, able to work on a computer or phone for long periods.

Our Values

• Be legendary: practice excellence, improve on our legacy, create awesomeness. 
• Build a well-rounded crew: inclusivity and diversity in both our teams and games.
• Delve into dungeons: embrace challenges with openness and creativity.
• Don’t split the party: agree or disagree but commit. Collaborate and have respect for each other.
• It takes a multiverse: we are driven by the lifelong satisfaction of our fans.

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.