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Specialist, Customer Due Diligence Operations

İstanbul, Türkiye (On-site)

Specialist, Customer Due Diligence Operations

2 Months ago • 2 Years + • Operations

About the job

6 skills required for this role

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communication

team-player

risk-assessment

risk-management

onboarding-process

talent-acquisition

Job Description

As a Specialist, Customer Due Diligence Operations, you'll ensure OKX adheres to strict KYC standards. You'll review customer onboarding cases, verify AML documentation, and investigate potential fraud. Strong AML/CDD experience and attention to detail are crucial.

Must have:

AML/CDD Experience
KYC Review
Fraud Detection
Detail Oriented

Good to have:

EDD Review
Customer Risk
Sanctions Screening
Project Management

Perks:

Competitive Compensation
L&D Programs

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About OKX:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity:

In this business critical role, you will be taking on a crucial role in ensuring OKX adhere to the internal as well as industry's standard of Customer Due Diligence (CDD) practices. You will be taking on the role in ensuring accurate detection of suspicious or fraudulent activities as well as taking an active participation in driving CDD-oriented improvement projects within the team.

What You'll Be Doing:

Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles are consistent with the Company’s KYC policy and customer risk assessment.
Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
Provide information to management in respect of AML/CDD issues arising.
Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
Support the enhancement of our CDD function and maintain procedures
Manage specific projects, which may arise from time to time.

What We Look For in You:

Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
You have two or more years’ experience in AML/CDD/EDD review or in a KYC work domain,
You are a ‘team player’ who can work well within the function to deliver a quality service.
You are excellent communication and writing skills, and are attentive to details.
Excellent command of spoken and written English is required.

Benefits & Perks: