Software Engineering Manager

Do you see yourself as a coach, a guide, a collaborator, and an engineer? Would you be excited to drive major changes to a high scale service that is critical to Microsoft? Do you care deeply about fostering a great team culture? We are looking for an Engineering Manager for M365 Routing team who embraces these roles and is excited by technology. 

Substrate is the data and intelligence platform that enables internal partner teams at Microsoft to build, deploy, and maintain compliant productivity apps and services with reduced effort and faster time to market.   

The prime responsibility of the M365 Routing team is to make the M365 applications responsive by optimizing network access to the backend servers. We run a high scale distributed service that routes tens of trillions of requests per day and moves petabytes of data. This includes both user-to-service and service-to-service communication. Our software services end user requests and will proxy the connections accurately to the backend services in the most optimal way possible to achieve ever improving low-latency goals. Example technologies that we work with include Chaos Engineering, load balancing, connection management, throttling, distributed caching, CDN and HTTP/3. 

We are building a secure, and cost-effective hosting platform for services of many types from virtualized infrastructure to microservices at geo scale. You’ll be leading a team of highly motivated engineers to deliver the core capabilities of the routing platform. You will be working with teams across Office and Azure. You and your team will be responsible for defining SLI/SLOs for the platform and managing the live site of the infrastructure we own and support.  

We are looking for an Engineering Manager who embraces the cultural values of inclusion and belonging and feels empowered to do the following:     

• Coach – Work with each person on your team to help them to do their best work and grow. You define and foster an identity for the team that includes a reputation for high quality, reliability, and inclusivity.     
• Guide – Define the business goals for the team then create and execute a plan to meet those goals. You will build a vision for changing the underlying technology of the service and guide the team through landing it while maintaining the availability of the live site.     
• Collaborate – Strive to understand the motivations and goals of the teams we are partnering with and work towards a better solution together. Driving for results by following a problem through to its conclusion, solve it once and for all.     
• Engineer – Care deeply about finding the best technical solution, demonstrating a passion for technology, a curiosity to ‘go deep’ for problem solving and building upon past experiences. You are excited about delivering innovations to the service while maintaining measurable results.    

More About Microsoft 365 and Substrate     

Microsoft 365 (M365) is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive, and Teams with the desktop suite of Office products in an always up-to-date integrated service offering. Since its launch, the service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft’s business productivity solutions via the cloud. The service now extends the same capability to consumer communication and collaboration products. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience as an Engineering Manager or a technical lead. 
• Experience coaching, mentoring, and leading high performing teams. 
• Experience driving a complex multi-year infrastructure project would be desirable. 
• Experience with resiliency and performance e.g. Chaos Engineering, Dependency protection, Throttling and performance optimization. 
• Experience building large scale web services is a strong plus. 
• Experience using large-scale data to gain insights and optimize systems towards business goals. 

Individuals with a degree in a non-STEM field (or without a degree at all) who have retrained as a software engineer and demonstrated a commitment to lifelong learning and meet the above experience requirements are strongly encouraged to apply.

#M365Substrate   #SURF    #M365CORE

• Lead and support a team of 5-8 engineers to deliver high quality business objectives. 
• Provide leadership to an integrated remote team in Europe. Work with peer Engineering Managers to define joint goals execution plan. 
• Provide hands-on technical leadership: architecture, design, code reviews, development, quality assurance and live site support. 
• Drive modern engineering practices such as continuous integration, unit testing, automated deployments with integrated quality gates. Focusing on simplicity and maintainability as core tenets. 
• Partner with Program Management to meet immediate and longer-term business objectives. 
• Collaborate with teams across the company in Office and Azure. 
• Hire, retain and grow top talent on the team. 
• Foster a healthy and inclusive team environment that upholds Microsoft’s company values of Respect, Accountability, and Integrity. 
• Be a mentor for the people on your team and help them grow. 
• Analyze, design, and implement improvements to implement new features while reducing costs of goods shipped (COGS) and drive those changes across the platform.