Service Advisor / Service Adviseur - Arnhem

2 Days ago • All levels • Operations

About the job

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Job Description

Tesla seeks a Service Advisor in Arnhem, Netherlands to manage customer service interactions from scheduling to vehicle return. Responsibilities include communicating with customers (digital and in-person), providing updates, educating them on products and the Tesla app, maintaining customer areas, managing the service fleet, performing damage audits, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate will have excellent customer service skills, thrive in a fast-paced environment, have strong communication and problem-solving skills, be digitally savvy, and be fluent in English and Dutch. A valid driver's license is required.

Must have:

Excellent customer service skills
Strong communication skills
Fluent in English and Dutch
Proficient in MS Office
Valid driver's license
Problem-solving skills
Digital savviness

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do

Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, Tesla App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly

What You’ll Bring

Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English and Dutch languages
Must have and continue to maintain a valid driving license and safe driving record
Required to hold the right to reside and work in the Netherlands

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