Senior Player Safety Manager

At Supercell, we make games that players play for a long time and remember forever! Hundreds of millions of players from across the globe play our games; among those players, a myriad of languages are spoken, many contrasting views and values are held, and innumerable demographics are represented. Ensuring the safety of each individual, not to mention the general health of the whole, is a towering but crucial challenge—and Supercell’s Trust & Safety Team tackles it on a daily basis.

As a Player Safety Manager at Supercell, you will play a crucial role in this work. You will lead programs that help enforce our Safe & Fair Play Policy while working closely with cross-functional internal teams and external workforces to create and maintain a healthy and respectful gaming environment. This role requires a deep understanding of online gaming, online player behavior, and a deep care for player wellness and healthy online societies.

Key responsibilities

1. Program Management: maintain and develop new and existing programs that serve the well-being of the player-base. This includes programs around moderation practices, filter management, high-risk escalation, etc.

2. Product Ownership: act as the primary client for various tooling products—some built bespoke and in-house, others run externally by third parties. Through collaboration and communication, ensure the team has the right tools suite for the programs you manage.

3. Player Safety Strategy: develop and implement strategies and initiatives to promote community health and player wellness across Supercell games.

4. Policy Development: work with the T&S Team to establish and refine community guidelines, terms of service, and acceptable use policies to address player safety concerns.

5. Collaboration with the T&S Team: work closely with the internal (training, tools development, QA, etc.) and external (moderation teams, tech vendors, etc.) components of Supercell’s T&S Team to generate cohesion, fluidity, and efficiency across all T&S efforts for Supercell’s games.

6. Collaboration with the wider studio: work closely with game teams, player support, and legal teams to ensure a coordinated approach to player safety.

7. Continuous Improvement: stay up-to-date with industry best practices, emerging trends in player safety, and in-the-dock legislation in order to make informed improvements to existing processes.

Requirements

• Bachelor's degree in a related field (e.g., psychology, sociology, criminology, game design, or similar).

• Minimum of 5 years of experience supporting online communities.

• Strong understanding of online gaming and player behavior.

• Excellent communication and interpersonal skills.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Familiarity with tools and technologies for player monitoring and moderation.

• Experience with investigations and conflict resolution.

• Empathetic and patient, with the ability to handle sensitive player issues effectively.

• Knowledge of industry regulations and standards related to player safety.

• Passion for gaming and a commitment to creating a safe and enjoyable player experience.

• Ability to travel: roughly 30-40% of your time will be used to extend your expertise, in a physically present way, to moderation teams around the world.

Nice to haves

• Multilingual

• Experience living or extensively traveling across multiple cultures