Salesforce Solution Architect

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

In this position, you will support the various Coursera Business teams through a combination of Salesforce Solution Architecture, business analyst skills and administration skills. You will elicit, document, and analyze requirements around business challenges and produce data-driven solutions with your knowledge of both the business needs and the capabilities of the technology. You will also customize the Salesforce Platform by building, configuring and automating solutions to deliver business value. You will act as a bridge between the technical Salesforce team and the business users, ensuring that Salesforce is effectively utilized to meet the strategic objectives of the team. This role will support business teams focused on partnership development and new content acquisition and launch processes. 

Key Responsibilities:

• Solution Design and Architecture:
• Gather and analyze business requirements from the Business teams.
• Translate complex business requirements into well-architected Salesforce solutions
• Create comprehensive system designs, data models, and integration patterns
• Develop scalable and maintainable solutions aligned with business objectives
• Design innovative architectures that maximize Salesforce platform capabilities
• Ensure solutions adhere to best practices and Salesforce architectural standards
• Salesforce Administration:
• Manage and maintain Salesforce configurations, customizations, and data integrations.
• Ensure data accuracy, integrity, and security within Salesforce.
• Develop and maintain custom reports, dashboards, and workflows to support business needs.
• Training & Support:
• Provide ongoing training and support to the Business teams on Salesforce best practices and new features.
• Develop training materials, user guides, and FAQs to enhance user adoption.
• Serve as the first point of contact for Salesforce-related inquiries and troubleshooting.
• Implementation & Optimization: 
• Lead and participate in Salesforce implementation projects, including new feature rollouts, system upgrades, and integrations with other platforms.
• Work closely with IT and external vendors to ensure successful delivery of Salesforce solutions.
• Continuously monitor and optimize Salesforce performance to align with business goals.
• Communication and Stakeholder Management:
• Demonstrate excellent verbal, visual and written communication skills
• Effectively convey complex technical concepts to diverse audiences through workshops and presentations
• Lead design sessions and workshops with stakeholders
• Collaborate seamlessly with cross-functional teams
• Build strong relationships with technical and non-technical stakeholders
• Ensure successful solution delivery through clear and consistent communication
• Present architectural designs and recommendations to senior leadership
• Facilitate decision-making processes among various project stakeholders

Qualifications:

• Bachelor’s / Masters degree in Business, Information Systems, Computer Science, or a related field.
• 4+ years of experience as a Salesforce Admin, Business Analyst or similar role, preferably in the education technology sector.
• 2+ years of Solution Architect experience
• Salesforce Application Architect certification
• Strong understanding of Salesforce platform capabilities, including Sales Cloud & Service Cloud
• Proven experience in gathering business requirements, process mapping, and translating them into Salesforce solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve Salesforce-related issues.
• Strong communication and interpersonal skills, with the ability to train and support non-technical users.
• Experience with data analysis and reporting within Salesforce. Ability to analyze complex data sets, identify key trends and patterns, and deliver actionable insights within a business context.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

• Experience in the education technology industry or working with EdTech.
• Familiarity with other CRM systems, marketing automation tools like Hubspot, and Workato integration platforms.
• Knowledge of Agile methodologies and experience working in Agile project environments.
• Proficiency in Jira (or other project management software tools related to agile frameworks)

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