Customer Support Specialist
Job Summary
Job Description
- 2+ years technical support experience (automotive preferred)
- Excellent communication skills (English fluency)
- Problem-solving and customer service expertise
- Ability to work 24/7 shifts
- CRM/support system proficiency
- Understanding of basic automotive techniques
- Fluency in local languages
- Experience with innovative automotive technologies
2 skills required
Job Details
Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.
- Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
- Educate our owners so they have optimal confidence in the operation of their vehicle
- Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
- Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
- Accurately record issues and data into CRM/ Vehicle Support System
- Min. 2 years Technical Support/ call center experience in automotive industry is preferable
- Flexible, proactive, attention to details, eager to contribute with strong common sense
- Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
- Accept 7*24*365 shifts to accommodate customer’s needs
- Establish and maintain positive, respect, cooperative working relationships
- Willingness to learn new and innovative automotive technologies
- Understanding of basic automotive techniques would be an added advantage
- Excellent communication skills, fluency in English and other local languages is preferred
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