Sales Support Coordinator

About Milestone:

With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like home away from home.

About the team:

You will be part of the Sales Support EMEA team. The team consists of (7) full time colleagues and (3) part time associates, who work in an informal and friendly international atmosphere.

The team´s primarily tasks are assisting in the daily order handling and sales related tasks for all EMEA region, including, but not solely, language support to the (languages) market(s).  This includes direct contact with partners and close co-operation with the global sales team.

We are now looking for a Sales Support Coordinator EMEA  to join the team in Sofia, Bulgaria.

What you will be doing most of the time:

• Provide order management to channel partners and distributors
• Handle incoming order management and sales admin cases via a ticketing system and provide sales quotes
• Interact closely with the local sales team regarding sales initiatives and assist in order handling
• Manual order handling (all Milestone products and services)
• Handle inbound and outbound calls on the support phone line
• Data entry in Salesforce and Business Central
• Close cooperation with our APAC and Americas Sales Support, Finance, Legal, BC team and other Milestone functions

How you can match:

• A Bachelor´s Degree preferable in Business or equivalent Education
• Experience in a customer support role or equivalent
• Experience with Salesforce or another CRM system
• Excellent command of English language, both orally, and in writing
• Excellent communications skills
• Flexible to work at later hours on month close

Experience with Navision / Business Central would be considered an advantage
 

Milestone People First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking spot in the office
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card 
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget
   

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted.