New Verticals Operations Manager

Why Deliveroo? 

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Team & Role 

This role supports the New Verticals team in London who are responsible for managing our on-demand convenience verticals including Grocery and Retail. You will report directly to the Head of Programme Management for New Vertical, who is based in London. As the New Verticals Manager, you will lead a team of Associates, focusing on a wide variety of tasks, including but not limited to:

• Content Moderation: identifying and removing prohibited items from the platform to ensure compliance with our policies and standards.
• Marketing Campaign Execution: Assisting in implementing marketing campaigns across a variety of platforms.
• Menu Management: Uploading and managing menu items, ensuring accuracy and consistency across the platform.
• Competitor Analysis: Conducting competitor analysis to support strategic decision-making and maintain our competitive edge.

Key Duties

• Resource Management: Efficiently allocate resources, track project progress, identify and resolve obstacles, and manage team capacity to ensure deliverables are met. Regularly update the Head of Programme Management on resource utilisation and project milestones. 
• Team Briefing and Training: Provide clear instructions and ensure the team is equipped with the necessary tools and training to execute tasks effectively. Communicate team progress and any training needs to the Head of Programme Management to align on development priorities.
• Line Management: Oversee performance reviews, address disciplinary issues, approve holidays, and manage recruitment processes. Maintain open lines of communication with the Head of Programme Management to discuss team performance, potential challenges  and opportunities for improvement.

Career Progression: 

At Deliveroo, we are committed to the growth and development of our employees. This role will have access to: 

• Training to enhance your managerial skills 
• Mentorship opportunities from across the organisation
• Clear pathways for advancement within the Skills Centre and other departments, based on performance and interest
• Access to resources and workshops to develop new skills relevant to your role and future career aspirations

Workplace & Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.