Whatnot

Customer Experience Agent (German or Dutch Speaking)

Customer Experience Agent  (French Speaking)

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Director, Data Science (Revenue Analytics)

Fraud Agent

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Software Engineer, Video

Software Engineer, Infrastructure (Platform)

Tribe Gaming

Social Media Intern

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The Social Media Intern at Tribe Gaming will assist in creating and managing engaging content across platforms like Twitter/X, TikTok, Instagram, and YouTube, supporting content for partners Samsung & AT&T.  Responsibilities include assisting with the white label series (live coverage, highlight creation, posting), participating in creative ideation for campaigns and partnerships, supporting the Social Media Manager in strategy development and execution,  and contributing to asset creation.  The role requires staying updated on social media trends and best practices.  The intern will also provide social coverage for esports events as needed.

<p>Tribe Gaming is the leading mobile gaming content organization with over 33 million fans globally.</p>

Director of Partnership Sales

Partnership Accounts Intern

Partnership Account Intern

Partnership Account Coordinator

Game Partnership Sales Manager

Director of Accounts

Director of Sales

<div class="description"><p><strong>Who we are:</strong></p>
<p>Tribe Gaming is the leading mobile gaming content collective, founded in 2017 by content creator Patrick “Chief Pat” Carney to drive the growth of mobile gaming media, entertainment, and esports. Exclusively representing the biggest names in mobile content and the most talented players in mobile esports, Tribe’s powerhouse of creators has garnered 20+ million subscribers and 100+ million monthly views on YouTube alone, and Tribe’s esports teams have competed in four major mobile titles – having won multiple world championships.</p>
<p>In 2021, Tribe Gaming raised funding from Spurs Sports &amp; Entertainment and announced multiple first-of-their-kind partnerships within mobile gaming. Tribe Gaming is based in Austin, Texas with contractors located around the world.</p>
<p><strong>About this role:</strong></p>
<p>Tribe Gaming is seeking a Social Media Intern to join the team! The Social Media Intern will be responsible for assisting in the creation and managing of content across all social media platforms, including Twitter/X, TikTok, Instagram and YouTube. In addition, this role will have an opportunity to actively participate and contribute to the social creative process, while also learning about Tribe Gaming’s unique approach to social media. </p>
<p><strong>What you’ll be doing:</strong></p>
<ul><li>Assist in creating engaging content for Tribe Gaming across multiple social platforms - including content for our Partners: Samsung &amp; AT&amp;T.</li><li>Support the operations of Tribe Gaming’s white label series which includes providing live coverage from clipping highlights/top plays to directly posting on the white label account.</li><li>Participate in Social Media creative ideation, providing input and ideas for major activations, campaigns and partnerships deliverables, and identifying trends and  opportunities for Tribe to join the conversation.</li><li>Support the Social Media Manager in the development and execution of the overall Social Media Strategy Tribe Gaming and white label accounts. </li><li>Assist and support the social operations for Tribe Socials including supporting the asset creation process in partnership with the creative and content teams to develop on-brand social media content, posting social content across the platforms, and providing social coverage for various esports events as needed.</li><li>Continuously research and stay up to date with the latest social platform updates, trends, and capabilities in order to define and adjust content strategy to platform/algorithm best practices.</li></ul>

<p><strong>What it takes to be successful in this role:</strong></p>
<ul><li>Prior experience or exposure to Social Media and content creation; experience with platforms such as TikTok, YouTube, and X preferred<ul><li>Knowledgeable of current trends and best practices for each platform</li></ul></li><li>Excellent organizational and time management skills</li><li>Strong written and verbal communication skills</li><li>Collaborative and creative ideation skills</li><li>Ability to work on nights and/or weekends from time-to-time as needed</li><li>Interest in the Gaming and/or Influencer space</li><li>Local to Austin, TX with the ability to be in office a few days a week as needed</li></ul>
<p><strong>What we offer:</strong></p>
<ul><li>The exciting opportunity to collaborate with industry giants like Supercell, Activision, and Blizzard, work on the most innovative and engaging social campaigns in mobile gaming, all while gaining invaluable work experience.</li><li>The opportunity to grow into a pivotal social media role with the ability to help shape and take our social content in new directions</li><li>An ambitious company focused on growth and continual improvement </li><li>A fast-paced, fun team of passionate people</li><li>Excellent reputation within the industry</li><li>Competitive market pay</li></ul>
<p></p>
<p>Tribe Gaming is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.</p>
<p>We are deeply rooted in the gaming universe and would love to welcome you on our mission to push the boundaries of gaming &amp; content together.</p></div>

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience. Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research and resolve open questions. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Software Engineer, Discovery Feed & Browse

<div><h2>🚀 Whatnot</h2>
<p>Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our<a href="https://www.whatnot.com/careers"> values</a>, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.</p>
<p>We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.</p>
<p>And, we’re growing. Whatnot has been one of the<a href="https://a16z.com/marketplace-100/"> fastest growing marketplaces</a> and we’re hiring forward-thinking problem solvers across all functional areas.</p>
<h2>💻 Role</h2>
<p>The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.</p>
<ul>
<li>Interact with buyers and sellers with a customer first attitude ensuring a positive experience</li>
<li>Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner</li>
<li>Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users</li>
<li>Work with other departments to troubleshoot, research and resolve open questions</li>
<li>Seek out opportunities to eliminate repeat contacts and improve the overall customer experience</li>
</ul>
<h2>👋 You</h2>
<p>Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.</p>
<p>A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:</p>
<ul>
<li>2+ years of support experience handling email and/or chat services.</li>
<li>Weekend availability required</li>
<li>Fluent in English, German and/or Dutch</li>
<li>Understanding of Ecommerce and Marketplace operations</li>
<li>Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.</li>
<li>Obsession with customers / being customer first / serving customers</li>
<li>Proactive problem-solver and process-improver</li>
<li>Knowledge of Collectibles is a plus</li>
<li>Bachelor's degree preferred</li>
<li>Previous start-up experience is a plus</li>
</ul>
<h2><strong>💰Compensation</strong></h2>
<p>€35,000/year to €42,000/year + benefits + equity</p>
<p>The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.</p>
<h2>🎁 Benefits</h2>
<ul>
<li>Flexible Time off Policy</li>
<li>Health Insurance options including Medical, Dental, Vision</li>
<li>Work From Home Support</li>
<ul>
<li>Home office setup allowance</li>
<li>Monthly allowance for cell phone and internet</li>
</ul>
<li>Care benefits</li>
<ul>
<li>Monthly allowance on both food and wellness</li>
<li>Annual allowance towards Childcare</li>
<li>Lifetime benefit for family planning, such as adoption or fertility expenses</li>
</ul>
<li>Retirement; Pension plan</li>
<li>Monthly allowance to dogfood the app</li>
<li>Parental Leave</li>
<ul>
<li>16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li>
</ul>
</ul>
<h2><strong>💛 EOE</strong></h2>
<p>Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.</p></div>