Key Account Manager / Senior Key Account Manager - Bangalore
Job Summary
Job Description
This role involves managing premium merchant accounts, focusing on portfolio tracking, communication, and service delivery. Responsibilities include meeting sales targets for various payment solutions (QR codes, EDC/card swipe machines, POS software, insurance, etc.), ensuring product penetration and revenue growth, enabling new business lines, brand promotion, addressing merchant grievances, planning daily activities, reviewing team deliverables, gathering market feedback, deploying products, and ensuring customer satisfaction. The ideal candidate is a self-starter, comfortable with ambiguity, passionate about working in a fast-growing firm, skilled at explaining complex solutions, and possesses strong sales and negotiation skills. Fintech experience is preferred. Location is Bangalore, Karnataka.
Must have:
- Manage premium merchant accounts
- Meet sales targets for payment solutions
- Ensure product penetration and revenue growth
- Address merchant grievances
- Strong sales and negotiation skills
- Fintech experience preferred
Good to have:
- Understanding of local geography
- Ability to articulate complex solutions
1 skill required
Job Details
Roles and responsibility
·Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants.
·Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products
·Ensuring product penetration along with revenue growth.
·Enabling the new business line and promoting the brand in the marketplace.
·Track and attend to merchant's grievances and ensure its resolved on time.
·Plan and execution of day-to-day activities along with the team and Review team’s deliverables.
·Gathering consistent feedback from the market for existing offerings and insights into the competition
·Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention.
Who are we looking for?
·Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit
·Passionate about working in a fast-growing firm and ready to get their hands dirty.
·Articulate complex solutions to novice customers.
·Fintech experience or same field experience candidates to be priorities.
·Honesty and trustworthiness are the most important virtues.
·Good sales and negotiation skills
·Interest in financial products and markets
·Understanding of Local geography
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