Account Manager

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Account Manager to join our team in Bucharest!

About the job:

As an Account Manager for GamMatrix, you will become the internal and external commercial representative of the product, ensuring seamless communication and collaboration across departments and with clients. GamMatrix is a highly flexible and scalable iGaming platform, combining player account and wallet management, fraud detection and prevention tools, responsible gaming features, and in-depth reporting.

You will act as the key link between GamMatrix and other internal teams such as Account Management, Sales, Delivery and Operations. Additionally, you will maintain direct communication with clients, participate in client calls, explore upsell opportunities, and foster collaboration to drive mutual growth. 

What you'll get to do:

• Serve as the primary point of contact for GamMatrix Key accounts, building and maintaining strong, long-term relationships.

• Participate in client calls to understand their business goals and identify upsell and collaboration opportunities.

• Proactively address client concerns, ensuring a high level of satisfaction and retention.

• Represent GamMatrix internally, acting as the central point of communication for cross-departmental teams (Group Account Management, Sales, Delivery, and Operations).

• Facilitate effective communication with product teams, ensuring client needs and priorities are understood and met.

• Develop and implement strategic account plans to drive revenue growth and achieve business objectives.

• Work with clients to optimize their ROI across GamMatrix products and services.

• Manage operational issues affecting service delivery, ensuring smooth and efficient processes.

• Help the delivery team collect, verify, and prioritize clients' technical and non-technical requirements for new product features.

• Ensure clients have a clear understanding of the product development roadmap and upcoming releases.

• Review and analyze data to identify usage trends and insights.

What You need to know:

• Genuine curiosity about IT and a solid understanding of the online gambling industry.

• 3+ years of experience in the gambling industry.

• 7+ years of experience in account management, sales, or client services, with a proven track record of managing and growing key accounts.

• Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development.

• Proficiency in CRM software and Microsoft Office Suite.

• Strong organizational and problem-solving abilities.

• Ability to analyze data and provide actionable insights.

• Excellent English written and oral communication skills.

• Exceptional communication and interpersonal skills to facilitate collaboration with internal and external stakeholders.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

• Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months, you'll be in the office full-time)

• Support for New Parents:

• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 

• Private Medical Subscription. 

• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.