Key Account Manager, Asia

Milestone Systems is seeking a dynamic Key Account Manager to join our team. In this role, you'll take charge of a portfolio of large, active end customer accounts, leveraging your expertise to maintain relationships, identify opportunities, and drive business growth.

As the Key Account Manager for Asia, your primary responsibilities will include:

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.
• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.
• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.
• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

What You'll Be Doing:

• Report directly to the Manager, Key Account Management Asia and maintain a high level of engagement with Milestone Field Sales resources. 
• Conduct end-customer account planning and prioritization.
• Drive business development plans with tech partners & Marketing. Collaborate effectively with internal teams to align partner activities with overarching company goals.
• Follow up on leads and hunt for new opportunities.
• Diagnose business issues and position our solution capabilities.
• Coordinate proof of concept and facilitate collaboration between stakeholders.
• Stay updated on the competitive environment.
• Given the regional scope of the role, frequent travel throughout Asia is expected to meet with key accounts, attend industry events, etc.

The ideal candidate should possess the following qualifications:

• Bachelor’s degree in Business-related studies, or equivalent experience operating at a strategic level.
• 5+ years of sales experience in ASEAN countries, with a proven track record in selling technical solutions and managing large enterprise accounts across government and commercial sectors.
• Expertise in software sales strategies, driving market penetration, revenue growth, and establishing new client relationships.
• Strong understanding of industry-specific sectors, client challenges, and regional market dynamics.
• Ability to simplify complex technical concepts to meet client needs effectively.
• Fluency in Thai or Vietnamese is a plus.