IT Engineer
Job Summary
Job Description
Bright Machines is seeking a seasoned IT professional to manage system and network administration at their Guadalajara site. This role involves operating and maintaining IT infrastructure, core systems (directory services, backups, virtualizations), installing and configuring hardware and software, troubleshooting issues, and providing support to engineering teams. You will also maintain documentation, set up systems like videoconferencing, and collaborate with IT teams in other locations. The ideal candidate will have 5+ years of experience in setting up and configuring end-user devices, networks, and a strong understanding of Windows 10, Office 365, Active Directory, and cloud services. You should be proficient in network security practices, office automation, remote desktop applications, and have experience with patch management and MDM tools.
Must have:
- 5+ years of experience in setting up and configuring end-user devices
- 5+ years of experience in setting up and configuring computer networks
- Experience with Windows 10, Office 365, Active Directory
- Experience with cloud-based and SaaS services
- Good knowledge of network security practices
- Familiarity with remote desktop applications and help desk software
- Familiarity with Patch Management and MDM tools
Good to have:
- Familiarity with PowerShell, bash, Azure and similar technologies
7 skills required
Job Details
RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
ABOUT THE ROLE
We are looking for a seasoned IT professional to be responsible for System and Network administration for our fast-growing site in Guadalajara.
This role requires strong know-how, service orientation and excellent delivery approach in various IT technologies, on-premise and on-cloud.
In addition, you will be required to advocate, communicate and collaborate with mixed teams of engineering and non-engineering employees who work on site and remotely. You will collaborate with other members of the IT team in other locations . You must be able to work independently with close communication with your manager, located in USA.
WHAT YOU WILL BE DOING
- Operate and maintain IT Infrastructure on-site
- Operate and maintain core IT systems: directory services, backups: local and cloud, virtualizations, software distribution, etc.
- Install and configure computer hardware and software applications
- Support special IT needs from the hardware and software engineering teams, such as network configuration of integration labs
- Troubleshoot, diagnose and resolve/escalate desktop and network issues
- Maintain procedural documents and reports
- Setup and maintain systems such as videoconferencing, access controls, printers, etc.
- Provide excellent service for users from different departments R&D, Field Operations, Administration
- Project management, implementation and rollout of IT projects according to Agile methodologies
- Work in close collaboration with our IT leadership around the world
WHAT WE WANT TO SEE
- Experience as an IT Professional, Technical Support Engineer or similar role in a fast-paced technology environment
- 5+ years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
- 5+ years of experience with setup and configuration of computer networks (e.g. wireless, firewall, internet/intranet system)
- BS degree in Information Technology, Computer Science or a related field
- Hands-on admin. experience with Windows 10, Office 365 and Active Directory
- Experience working with cloud-based and SaaS services (Zoom, Slack, Atlassian, etc.)
- Good knowledge of network security practices SSO, EDR and Mail Protection
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Familiarity with remote desktop applications and help desk software (e.g. JIRA)
- Familiarity with Patch Management and MDM tools, like BigFix, InTune, Apple DEP
- Familiarity with PowerShell, bash, Azure and similar technologies
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving, multitasking and communication skills
BE EMPOWERED TO CHANGE AN INDUSTRY
We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth.
We exist to transform the way things are made. Join us on the journey.
Bright Machines was named a “Technology Pioneer” by the World Economic Forum, one of “America’s Most Promising Artificial Intelligence Companies” by Forbes, and an Inc. “Best in Business” winner.
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