Automation Engineer/ Control Engineer

2 Days ago • 5 Years +

About the job

Summary_{By Outscal}

RETHINK MANUFACTURING

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.

ABOUT THE ROLE

As a Site Automation Engineer/Control Engineer based in Cork, Ireland, you will be an integral part of our Delivery Team, overseeing multiple robotic assembly systems deployed to a major tech customer. You will serve as the primary interface between remote technical experts, field service engineers, customer production leads, and manufacturing partners, ensuring the optimal performance of our equipment.

Your role will involve troubleshooting hardware and software issues using live data, diagnostic tools, and customer feedback to resolve anomalies and implement corrective actions. You'll also be responsible for maintaining detailed status reports, contributing to continuous improvement efforts, and influencing product roadmap development by sharing customer feedback.

In addition to these responsibilities, you will educate and train customers on system operation, maintenance, and repair, while delivering exceptional customer service. The role requires occasional travel (up to 25%) for training and supporting other EMEA sites, as well as flexibility to work on the 2nd shift.

WHAT YOU WILL BE DOING

You will be responsible for multiple robotic assembly systems deployed to a major tech customer
You will be interacting with customer and customer manufacturing partner about performance of our equipment
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 25%, mostly for training with possible support of other EMEA sites
Be able to work on 2nd shift

WHAT WE WANT TO SEE

5 or more years in a customer-facing technical role
Experience in an automation and robotics environment
Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
Ability to repair and maintain mechanical systems
Self starter with ability to work productively with minimal supervision
Calm, collected demeanor and commitment to customer service
Good reporting, data collection, and analysis skills

Automation, robotics, and PLC experience

Robotics preferable: FANUC IR + FANUC DCS knowledge
PLC preferable: Beckhoff PLC

Experience using Vision systems for inspection and point of interest interpolation

Preferable MATROX and COGNEX
General understanding of vision systems and optics

Experience with labeling applications

Industrial printers
Preferable: HERMES and ZEBRA

Understanding of complex programming (nested recipes)
Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes

Technical documentation experience (reading, creating, editing)

Understanding of electrical and pneumatic documentation
Understanding of 2D and 3D mechanical documentation
Basic skill/experience with 3D CAD software
Preferable: SolidWorks

BE EMPOWERED TO CHANGE AN INDUSTRY

We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth.

We exist to transform the way things are made. Join us on the journey.

Bright Machines was named a “Technology Pioneer” by the World Economic Forum, one of “America’s Most Promising Artificial Intelligence Companies” by Forbes, and an Inc. “Best in Business” winner.