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Technical Lead, Support Operations- SAP
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Saviynt
Karnataka, India (Hybrid)

Technical Lead, Support Operations- SAP

3 Months ago • 7-10 Years • Administrative • Undisclosed

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

-sap

oracle

internal-audit

Job Description

What You’ll Do
 
●        Customer Communication
o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
●        Troubleshooting Skills 
o    Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise
o    Identify, debug and troubleshoot break fix issues for quick resolution
o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o    Respond and resolve issues within agreed service levels
●        Collaboration & Knowledge Sharing
o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      
o    Mentor and train other team members with tech solutions
 
WHAT YOU BRING
●        7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products
●        Extensive hands-on experience in debugging issues with ERP products
●        Understanding of Segregation of Duties
●        Working with internal auditors on providing Security SOX Support.
●        Experience in the SAP GRC Access Control module
●        Understanding of Segregation of Duties (SoD) concepts
●        Knowledge of transportation concepts in SAP
●        Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation
End Point exposure/knowledge:
●        Knowledge of users and access tables in the SAP security model or Oracle Security Model
●        Exposure to managing the audit data in SAP or Oracle
●        Exposure to GRC implementation with SAP, Oracle or third-party governance systems
●        Develop and maintain documentation for SAP Role Management best practices.
●        Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls
●        Management and Maintenance of SOD Rulesets will be an added advantage
●        Developing security role administration processes
●        Designing roles for business and basis users
●        Working with internal audit resources
●        Ensuring compliance with security policies and control sets
●        Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality
●        Leading the development of SAP GRC, Oracle or third-party governance projects
Preferred qualifications
●        Bachelor's degree in information systems, computer science, business administration, or a related field
●        SAP Certification in GRC modules a plus
 
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