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Incident Engineer

Incident Engineer

57 Minutes ago • 3-5 Years • Administrative

About the job

14 skills required for this role

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nagios

grafana

zabbix

data-structures

sql

mean

foundation

oops

excel

communication

team-player

innovation

networking

cross-functional

Job Description

Playtika seeks an Incident Engineer for their 24/7 L2/L3 tech support team. This role involves resolving complex technical issues, acting as a liaison between business and tech teams, defining and resolving issues within cross-functional teams. Responsibilities include monitoring applications across all layers, escalating issues, coordinating teams to resolve outages, verifying service impact, providing status updates, liaising with third-party suppliers, managing incoming inquiries, and documenting resolutions. The ideal candidate will possess strong troubleshooting and communication skills.

Must have:

Bachelor's degree in CS/related field
B2 English proficiency
Basic networking, virtualization, database knowledge
Troubleshooting and problem-solving skills
Excellent communication skills

Good to have:

Experience with monitoring systems (Zabbix, Grafana, etc.)
L2/L3 support, BA, or BI experience
SQL and Excel experience
Stress resistance

Perks:

Competitive salary and bonuses
Hybrid work model
All-you-can-eat cafeteria
Playtika Cafe
Long weekends
Additional birthday day off
Private medical healthcare
Wellness program
Gaming room
Flexible working hours
Work permit assistance

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:

Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
Monitoring of applications on all layers: infrastructure, service, feature, and business
Escalating issues according to priority
Coordinating different teams in order to identify and resolve outages
Verify service impact on the users
Send out status updates and document all the events
Liaising with 3rd party suppliers
Manage queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned questions, problems and concerns and adheres SLA
Document resolutions for future reference

Requirements:

Bachelor’s degree in Computer Science, Math or similar engineering/science fields.
English level starting from B2 (Upper-Intermediate English)
Basic knowledge of networking, virtualization, databases
Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) is a plus
Experience in L2, L3 support, BA or BI is a plus
Experience with writing SQL queries and MS Excel formulas is a plus

Soft skills:

Troubleshooting and problem solving
Attention to details
Stress resistance - to stay calm while operating fast and efficient
Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences
Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
“outside-the-box” thinking

What does it mean to work at Playtika?

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:

A competitive salary and performance-based bonuses;
Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week
All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria
Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
Six “Power Up” long weekends for all, and additional day off for your birthday month;
Private medical healthcare and three additional sick leave days;
A wellness program in the office: yoga classes, massage chairs and zerobody room;
Gaming room with a variety of activities;
Flexible working hours and monthly happy hours;
Work permit assistance for employees;
Corporate celebrations, team buildings, and fun activities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!

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About The Company

Playtika

107 Active Jobs

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.