IT Support Engineer
Job Summary
Job Description
- Proven experience supporting remote teams
- Proficient with Mac and Windows
- IT and AV support for office and remote staff
- Vendor coordination, sourcing, and procurement
- Managing multi-stakeholder projects
- Solid documentation skills for BAU processes
- Effective onboarding and offboarding
- Proficient with Zendesk, Google Workspace, Slack, Zoom, Okta, JAMF, Intune, and asset management tools
- Basic IT networking and experience with Cisco Meraki
- Strong communication, organizational, and critical thinking skills
- Adaptability in a fast-paced environment
- Experience working in a game development environment
- Opportunity to impact game development and company direction
- Team-first mentality and diverse, inclusive culture
- Work with experienced and accomplished talent
- Contribute to building a connected gaming community
8 skills required
Job Details
Who we are
At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.
We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.
About the role
Fortis Games is hiring a senior support Engineer to manage, execute, and track cross-functional strategic business support needs for its Global remote staff. This role will focus on providing various support aspects for team members and business partners within the geographical region but will also include remote support of other regions as needed.
What you’ll achieve
- Maintain and support various systems within the tech stack.
- Collaborate with local leads and teams to identify and deliver on their needs.
- Manage setup and recovery of laptops, IT equipment, and software for staff transitions.
- Act as a regional expert, ensuring compliance with local laws and regulations in strategy and execution.
- Identify, onboard, and work with local vendors to meet equipment and software needs.
- Engage in regional project tasks, tracking progress in tools like Zendesk, ClickUp, JIRA, Confluence, and Google Workspace.
- Build relationships to execute projects with high quality and on schedule.
- Maintain clear communication with internal/external stakeholders and keep project documentation up to date.
What you’ll need to be successful
- Technical Support Experience: Proven experience supporting remote teams, proficient with Mac and Windows, IT and AV support for both, office and remote staff.
- Vendor and Partner Management: Skilled in vendor coordination, sourcing, and procurement to meet tight timelines.
- Project Management: Capable of managing multi-stakeholder projects with solid documentation skills for BAU processes.
- Staff Onboarding and Offboarding: Effective onboarding (hardware setup, software access) and offboarding (hardware recovery, access revocation).
- Systems and Tool Expertise: Proficient with Zendesk, Google Workspace, Slack, Zoom, Okta, JAMF, Intune, and asset management tools.
- Networking Knowledge: Basic IT networking and experience with Cisco Meraki.
- Game Development Environment: Experience working in a game development environment is a plus
- Soft Skills: Strong communication, organizational, and critical thinking skills, and adaptability in a fast-paced environment.
Why join us
There are many reasons to join us, but here are a few:
- We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
- We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
- Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming
Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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About The Company
Fortis is a global game studio with a mission to create worlds that matter — that challenge minds, build connections, and inspire communities. Founded by industry veterans, Fortis believes games have the ability to create a positive impact on society and culture, and now more than ever, those are the experiences players are looking for. With team members already in the US, UK, Canada, Romania, Portugal and Brazil, Fortis is growing and seeks the best of the best from around the world in order, regardless of location, to create a best-in-class games studio. Join us!
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