Group Product Manager [Fraud Risk Services]
About the job
Summary
As a Group Product Manager for Fraud Risk Services (1FRS) at GoTo, you'll lead the development of anti-fraud capabilities protecting millions of users. This role demands balancing security and user experience, collaborating with risk leaders, engineers, data scientists, and stakeholders. Within six months, you'll deliver impactful fraud prevention and detection initiatives. Responsibilities include developing and executing product roadmaps, using data-driven insights, owning key metrics (fraud prevention, usability, customer satisfaction), building relationships with cross-functional teams, defining and prioritizing initiatives, and communicating effectively across all levels. You'll optimize solutions using data and advanced technologies, including machine learning, and manage product lifecycles from ideation to impact analysis.
Must have:
- 10+ years product management (Fraud Risk/Security)
- Problem-solving & scalable solution delivery
- Data, design, engineering, business process understanding
- Strong analytical & quantitative skills
- Excellent communication & stakeholder management
- Detail-oriented, high-standards, proactive
Good to have:
- Experience with Data & Machine Learning products
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Join our mission to make GoTo products safer and more trustworthy for millions of users across Indonesia. As a Group Product Manager for 1FRS (Fraud Risk Services), you will lead the development of cutting-edge anti-fraud capabilities that protect our customers, merchants, and drivers. In this role, you’ll tackle the unique challenge of balancing security with user experience, working closely with experienced risk leaders, engineers, data scientists, and business stakeholders. Within the first six months, you’ll deliver impactful initiatives that improve fraud prevention and detection, setting a foundation for long-term success in safeguarding our ecosystem.
What You Will Do
- Develop, own, and execute a product roadmap aligned with the long-term product vision and business goals.
- Use data-driven insights and customer-centric thinking to influence peers, stakeholders, and executives.
- Own and drive key metrics, including fraud prevention, usability, customer satisfaction, and on-time releases.
- Build and nurture trusted relationships with engineering, data science, and business leaders to ensure optimal product delivery.
- Define, prioritize, and execute initiatives while managing product lifecycles, from ideation to impact analysis.
- Communicate clear and compelling strategies, updates, and insights to cross-functional stakeholders at all levels.
- Balance competing priorities to ensure focus on initiatives with the highest business impact.
- Collaborate with cross-functional teams to optimize solutions leveraging data and advanced technologies, including machine learning.
What You Will Need
- 10 years of product management experience, ideally in Fraud Risk, Security, or related domains in fast-paced environments.
- Proven ability to deconstruct complex problems, identify use cases, and deliver scalable solutions in unstructured environments.
- Strong understanding of data, design, research, software engineering, and business processes, with the ability to collaborate effectively across functions.
- Exceptional analytical and quantitative skills, leveraging data and metrics to justify product decisions.
- Experience or familiarity with Data and Machine Learning products is a significant advantage.
- Strong communication skills to articulate strategies, insights, and priorities effectively to all levels of the organization.
- A sharp eye for detail and the ability to uphold high standards while managing competing priorities with minimal supervision.
- Proactive, self-driven, and comfortable working in ambiguity to deliver exceptional outcomes.
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. The GoTo ecosystem provides a wide range of services including mobility, food delivery, groceries and logistics, as well as payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
One of the most fundamental pillars is to be the safest and most trusted platform for our customers, merchants, drivers, and partners. We are a team of product managers, engineers, data scientists & analysts distributed across Jakarta, Singapore and Bangalore. We are passionate in solving problems and delivering impacts to the business. As a team, we aim high to build the best anti-fraud capabilities in Indonesia.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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