Front Desk Officer

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

About the job:

We are looking for a highly organized Front Desk Agent to join our team in the heart of Bucharest to manage the reception area of our new office building.

What You'll get to do:

• Welcome and greet visitors and clients professionally; 
• Answer and direct incoming phone calls, take messages, and provide information; 
• Maintain a clean and organized front desk area; 
• Ensure office supplies at the reception area are stocked; 
• Receive and distribute mail and packages promptly; 
• Schedule and confirm appointments, manage meeting room bookings if case; 
• Provide administrative support, including data entry and filing; 
• Monitor and control access to the building, issue badges; 
• Respond to general email inquiries and forward messages; 
• Be familiar with emergency procedures, act as a point of contact during emergencies; 
• Offer basic information about the company and direct individuals to the appropriate department.

What You need to shine:

• Availability to work on regular business days, from 08:00AM to 16:00 PM; 
• Excellent verbal and written communication skills; 
• Strong customer service orientation with a friendly demeanor; 
• Proficient in answering and directing phone calls professionally; 
• Organizational and multitasking abilities; 
• Attention to detail in maintaining a neat front desk area; 
• Ability to adapt to changing priorities and handle unexpected situations calmly; 
• Computer proficiency in Microsoft Office and email systems; 
• Problem-solving skills to address basic issues and redirect inquiries; 
• Maintains a polished and professional appearance; 
• Collaborative attitude and ability to work well within a team; 
• Efficient time management skills for handling multiple tasks; 
• High school diploma; 
• Prior industry experience preferred.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required.
• Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time).
• Support for New Parents:

- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

· Daily catered lunch or monthly lunch allowance.

· Private Medical Subscription.

· Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.