Field Service Technician II
About the job
Summary
The Field Service Technician II at AGS is responsible for servicing, installing, upgrading, and performing preventative maintenance on AGS gaming equipment in various casinos. This role requires a minimum of 2 years' experience as a Field Service Technician I or 3 years in a technical gaming environment. Responsibilities include technical training, troubleshooting, site surveys, project management for basic work orders, and adhering to safety guidelines. The position demands proficiency in using hand tools, Microsoft Office Suite, and understanding AC/DC electronics and networking. The schedule is flexible and may include early mornings, nights, weekends, and holidays.
Must have:
- 2+ years experience (or 3 years in gaming)
- Proficient in Microsoft Office Suite
- Troubleshooting skills (electrical, networking)
- Gaming equipment knowledge
- Hand tools and mechanical aptitude
- AC/DC electronics understanding
Good to have:
- Project management experience
- Understanding of Class II and Class III gaming
- Familiar with CAT5 and fiber networking
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Job Description
Job Overview
The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated region. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.
Responsibilities
- Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
- Provides “best in the business” customer service
- Part of advanced support team sent in to troubleshoot and resolve technical problems
- Performs site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirements
- Expert contributor to field service message boards, and provides documentation for technical assistance with known problems
- Performs preventative maintenance and general maintenance on AGS gaming equipment.
- Preventative maintenance is performed in a timely manner without prodding
- Can easily identify replacement parts and their associated part numbers
- Must be skilled at performing all gaming specific work orders
- Will complete Site Surveys for basic work orders
- Performs project management activities for basic work orders
- Good understanding of computer networking infrastructure
- Good familiarity of all AGS slot platforms and electronic table game equipment
- Strong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machine
- Completes all reports and paperwork in a timely manner
- Participates in a weekly on-call rotation with other technicians in territory
- Adheres to all safety guidelines during work hours, as set forth by AGS
- A flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as needed
Skills/Requirements
- High School diploma or GED required
- Must be at least 21 years’ old
- Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment
- Requirement to obtain licensing approval by tribal and/or state gaming regulators
- Mechanically inclined; ability to use hand tools
- Proficient in Microsoft Office suite (primarily Word, Excel, Outlook)
- Will provide technical support to Field Service Technician I
- Must have a good working knowledge of customer’s policies and procedures prior to performing work orders
- Advanced understanding of AC/DC electronics
- Can use a multi-meter to troubleshoot electrical issues
- Understands networking with CAT5 and fiber
- High proficiency in multi-platform installs/upgrades/theme changes
- Some working knowledge of the difference between Class II and Class III
- Basic understanding of computer networking
- Highly developed problem-solving skills
- Positive attitude, teamwork mentality
Physical Requirements / Work Environment
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
- Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
- While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
- While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
- Ability to work in a non-climate-controlled environment
- While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.
This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE)
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
