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Field Service Technician II

AGS - American Gaming Systems

New Jersey, United States (On-site)

Field Service Technician II

3 Weeks ago • All levels • Administrative • Undisclosed

About the job

3 skills required for this role

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microsoft-office

excel

networking

Job Description

The Field Service Technician II at AGS is responsible for installing, upgrading, and maintaining gaming equipment in various casino locations. This role requires troubleshooting technical issues, completing detailed reports, and providing excellent customer service to both internal and external clients. The position involves working on-call, requires a valid driver's license, and necessitates familiarity with AC/DC electronics and computer networking. The technician will also manage inventory and adhere to safety protocols. The successful candidate will be a problem solver with strong technical skills and excellent communication abilities, able to work independently and as part of a team in sometimes demanding environments.

Must have:

Install, upgrade, maintain gaming equipment
Troubleshooting technical issues
Excellent customer service
Complete detailed reports
Valid driver's license
Basic AC/DC electronics & networking knowledge

Good to have:

Gaming experience
Microsoft Office Suite proficiency

Perks:

Travel to different casinos
Growth potential
Work with latest gaming equipment
Hands-on work

Job Description

🎰 Join the Game: Become a Field Service Technician at AGS! 🎰

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!

📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.

🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.

⚡ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

🏫 Education: High School diploma or GED

🚗 License to Drive: A valid driver’s license, vehicle insurance

💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).

🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).

🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory

📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!

🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

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About The Company

AGS - American Gaming Systems

22 Active Jobs

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.