Deputy Head of Call Center

Growe welcomes those who are excited to:

• Assist the Head of the Outbound CC in managing day-to-day operations, including sales strategies, performance monitoring, and process optimization;

• Lead, coach, and motivate a team of outbound call center agents to achieve KPIs and sales targets;

• Coordinate team and Jira requests;

• Analyze performance metrics, provide actionable insights, and implement improvements of outbound campaigns to increase productivity and conversion rates;

• Collaborate with cross-functional teams (e.g., Marketing, CRM, and Customer Support) to develop effective outbound call campaigns;

• Step into the role of Head of Outbound Call Center in her absence, taking full responsibility for the department.

We need your professional experience:

• Proven experience in a leadership role within an outbound call center or sales environment;

• Experience in betting and gambling is a must;

• Strong knowledge of outbound sales strategies and call center technology;

• At least Upper-Intermediate English;

• Experience in setting and achieving sales targets and KPIs.

We appreciate if you have those personal features:

• A team player with an excellent communication;

• Problem-solving, and organizational skills;

• Strong analytical skills with a data-driven approach to decision-making.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.