Program Manager (Contract-to-Hire)

2 Days ago • 7 Years +

About the job

Summary_{By Outscal}

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

We are seeking a skilled and experienced Contract-to-Hire Program Director to join our dynamic team. In this pivotal role, you will lead and motivate cross-functional teams across a variety of projects, driving successful outcomes that align with our clients' business goals.

The Program Director is responsible for managing project scope, timelines, budgets, risks, and deliverables, fostering collaboration across internal, client, and third party teams, and ensuring consistent and successful project delivery.

If you are passionate about working on innovative technical projects and delivering high-quality results for some of the world’s leading brands, we encourage you to apply!

Please note: some travel may be required for client initiation, key delivery milestones, and company gatherings.

Role and Responsibilities

Lead and motivate cross-functional teams on diverse projects, driving successful outcomes
Oversee 2-3 direct reports, ensuring their projects stay on track, within budget, scope, in alignment with internal processes, and up to Bounteous x Accolite (BxA) standards
Manage scope, timelines, budgets, risks, and deliverables to secure smooth project execution; communicate any changes to key stakeholders
As Scrum Master, lead Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning
Serve as the primary client contact for Program Delivery, ensuring consistent and successful delivery of desired outcomes to further nurture and grow long-term partnerships
Communicate clearly and effectively with project teams, clients, and senior management; tailor messaging to accommodate diverse audiences
Proactively anticipate, identify, and address potential performance issues; resolve challenging situations, escalations, and conflict in a constructive manner that promotes the long-term success of BxA and client teams
Facilitate problem-solving and consensus-building within project teams for practical solutions
Ensure teams are equipped with the right tools and information required to deliver high-quality results
Lead effective meetings, setting clear agendas and following up on action items
Utilize project management tools such as Jira, Confluence, MS Project, and/or Smartsheet to provide accurate, data-driven reporting and ensure visibility into project progress and status
Build deep expertise in clients' business domains and align project outcomes with their their goals
Partner with Client Service and Business Development teams to scope and solution new opportunities
Demonstrate a commitment to continuous learning and deepening understanding of platforms, service offerings, and industry verticals
Coach and mentor Program Delivery team members; support individual growth and development across project and program management techniques, Agile/SAFe, global delivery, Co-Innovation, industry verticals, and digital marketing service offerings
Assess BxA program management processes, templates, and collateral; lead efforts to improve, evolve, develop, and up-skill teams
Actively contribute to the development of a diverse, inclusive, and equitable team environment

Preferred Qualifications

7+ years of project delivery experience with progressively increased responsibility at a digital-first, global delivery agency/consultancy
Expertise in Agile, Scrum, and Waterfall methodologies, with a proven ability to adapt and apply the appropriate approach based on the specific needs of the project and client
In-depth understanding of the digital development process and technologies
PMP and/or Scrum Master certifications a plus
Demonstrated success delivering large-scale, complex digital projects (9+ months; $1MM+)
Experience managing and mentoring distributed, global teams, with a track record of leading high-performing, cross-functional project teams
Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus
Experience working in regulated environments such as financial services, pharmaceutical, and/or healthcare, as well as experience with policies such as Sarbanes-Oxley, PCI, and/or CAN-SPAM a plus
Proficient in project management and collaboration tools such as Jira, Confluence, Microsoft Teams, and MS Project
Highly skilled in Office 365 applications, including Word, Excel, and PowerPoint
Proven success leading and operating in a matrixed organization; a balanced approach of casting a vision and empowering teams while maintaining accountability to ensure success
Self-driven; the ability to work independently, define a way forward, and solve problems with limited direction; proven capacity to drive results in an evolving and complex organization
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Skilled at developing strong client relationships and managing expectations effectively
A keen attention to detail and accuracy; exceptional organizational, time management, and project management skills
Strong conflict resolution and negotiation skills, the ability to instill calm in others
Excellent verbal and written communication skills
A fast learner; proven success picking up new technologies and tools quickly and proficiently
Digitally-savvy and well-informed on digital innovations, trends, and technologies
BA/BS degree or equivalent consulting agency experience preferred

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

For employment opportunities based in Canada:

Bounteous x Accolite is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous x Accolite. We welcome applications from all qualified candidates.

**Must be legally eligible to work in Canada.

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