Payments Support Specialist

Growe welcomes those who are excited to:

• Resolve quickly and efficiently customer queries regarding payment issues via tickets;

• Troubleshoot issues with payment partners to maintain a high level of payment processing;

• Escalate issues to the technical team if required;

• Communicate with other departments within "cross-department" procedures.

Essential professional experience:

• At least 0.5 years of experience as a Customer Support Specialist or related position;

• Competency in Microsoft Office applications (Excel);

• Financial or Economics degree (nice to have);

• Experience with resolving issues related to the payments industry (nice to have).

We appreciate if you have those personal features:

• Ability to work in high workload conditions;

• Attention to detail;

• Stress resistance.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success.

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.