Data Operations Analyst
About the job
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If you’re looking to be part of a dynamic, highly-analytical team that aims to improve the Gojek experience and engage more users, look no further. As the Data Operations Analyst within our Operations team, you’ll lead the design and implementation of scalable analytics solutions, providing actionable insights and driving continuous improvement in data operations. Working closely with multiple functions, you'll delve into local market insights to deliver timely, accurate, and actionable analytics, fueling growth and optimizing data pipelines.
What You Will Do
- Develop and maintain performance management dashboards and visualizations.
- Provide regular analysis on operational performance metrics including transactions, conversion rate, lead quality, cost efficiency, retention, and KPI tracking to guide decision-making and devise proactive solutions.
- Collaborate across teams to drive Operational Excellence (OPEX) and Continuous Improvement Process (CIP) initiatives, identifying growth opportunities for product, customer, driver, and optimization.
- Support senior management with clear and concise presentations of complex data sets for informed decision-making.
- Build, automate, and enhance reporting, data logging, and data pipelines for availability, integrity, accuracy, and reliability, ensuring security and compliance.
- Assist in report compilation, issue investigation, and liaison with internal and external stakeholders for regulatory compliance.
What You Will Need
- Bachelors' Degree in Economics, Computer Science, Engineering, Mathematics or Statistics.
- Minimum 5 years experience with 3+ years of relevant experience in analytics and product/process improvement.
- Proficient in analyzing large datasets and translating quantitative findings into actionable insights.
- Excellent understanding of analytics, computational modeling, business needs analysis, data visualization, and stakeholder management.
- Resilience and initiative in a fast-paced, dynamic environment
- Proficient in SQL; experience in BI tools such as Tableau, Metaforce, Python or Looker is a plus
- Prior experience demonstrating strong stakeholder engagement and vendor management skills is a plus
About the Team
The Supply Operations team is a unit within the broader Gojek Singapore team that leads our vision, strategy, and execution in the Singapore market. Supply Operations is all about running our business on the ground and helping our driver-partners get the most out of the Gojek platform. The team is responsible for achieving driver growth, experience, retention, and profitability targets, making sure that we offer our drivers and users a delightful experience.
As a team, we're concerned not only with the growth of the company but also each other's personal growth and well-being. We’re all about finding the right balance between work and life, and lately, we’ve been bonding over our shared love for boba and workouts. Whether it’s after-work sunset jogs or friendly games of badminton, we prioritize team bonding and well-being alongside company success.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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