Customer Success Manager

• Own ultimate responsibility for assigned customer’s onboarding, adoption, satisfaction, advocacy, and retention.
• Associate CSM own up to 40 accounts
• Develop a comprehensive understanding of typical business and security challenges faced by customers and common cyber security objectives to appropriately map features and associated business benefits to address their needs.
• Ability to provide high-level platform trainings. 
• Ability to interpret and assist with technical support questions throughout the customer lifecycle.
• Manage performance metrics, renewal rate, reference-ability, renewal likelihood, adoption, consumption, customer engagement. Identify renewal risk and collaborate with internal teams to remediate.
• Represent the voice of the customer to provide input into our platform, marketing, and sales processes.
• Be a customer advocate in influencing product roadmap and improvements.
• Establish relationships with customer executive sponsors, speaking on a quarterly cadence to strengthen relationships while uncovering new opportunities.
• CSM’s will orchestrate Business Reviews which a key touchpoint in the customer lifecycle that allows us to understand how best to support our Key Contacts, and how to articulate Forescout's value to other stakeholders in the organization.

• 2 to 3 years relevant work experience in customer success, sales engineering, post sales technical account management and similar roles.
• Full stack account management experience: including onboarding/implementation, product adoption, upsells, and renewal management.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• Experience working with, and managing, stakeholders and customers.
• Experience with enterprise security products and/or offerings.
• Proven skill with juggling multiple account management projects at a time while maintaining strong attention to detail.
• Excellent communication and interpersonal skills.
• Flexible approach, able to operate effectively with uncertainty and change.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Ability to travel

• One Team – We all work together, and we all win together. 
• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. 
• Customer Driven – We listen, we learn, and we make it right. 
• Relentless – We're smart, determined, and find a way. We figure stuff out. 
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. 

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.