Clinical Product Specialist

Clinical Product Specialist – Immersive Healthcare Training

Join Lumeto and help transform the future of clinical education through immersive learning and AI-driven simulation! We are seeking a Clinical Product Specialist with a strong clinical background and a passion for cutting-edge technology to develop, maintain, and enhance our growing library of virtual training experiences. In this role, you will champion the integration of AI and VR in clinical training, ensuring our simulations are highly effective, validated, and aligned with best practices in adult learning. You will also play a key role in curating clinical content, providing internal product clinical validation, refining training and onboarding processes, and delivering expert-level demonstrations both virtually and in person.

This position is perfect for a tech-savvy clinician who thrives on innovation and is eager to push the boundaries of simulation-based education. You will work cross-functionally with product, research, and customer teams, gathering feedback, refining experiences, and ensuring our platform remains at the forefront of immersive medical training. If you are an exceptional communicator, a continuous learner, and excited about revolutionizing healthcare education with AI-powered simulations, we want to hear from you!

Responsibilities

• Obsess and champion the use of Lumeto’s immersive learning platform by maintaining expert-level knowledge of its features, functionality, and AI-driven capabilities.
• Develop, maintain, and refine a growing library of validated, high-impact clinical learning experiences, ensuring alignment with best practices in adult education.
• Provide clinical validation and oversight for simulation scenarios, product features, and curriculum integration.
• Actively contribute to the research and development of innovative clinical content, leveraging VR and AI to enhance training effectiveness.
• Support product demonstrations and training sessions, serving as a trusted clinical ambassador at customer sites, trade shows, and industry events.
• Continuously optimize onboarding and training materials, ensuring they remain current, effective, and user-friendly.
• Collaborate with customers to support product deployment, including IT coordination, device setup, and troubleshooting.
• Gather, analyze, and communicate customer feedback to inform the product roadmap and enhance user experience.
• Work cross-functionally with product, research, and customer success teams to push the boundaries of simulation-based learning and AI-driven healthcare education.

Essential Experience & Qualifications

• Clinical experience with direct patient care in a variety of settings.
• Strong understanding of adult learning principles and their application in clinical education.
• Demonstrated ability to troubleshoot and support technology-based solutions, both remotely and in person.
• Comfort and confidence in public speaking, with excellent written and verbal communication skills.
• Legal authorization to work in Canada and travel to the United States.
• Ability to travel up to 10% of the time for customer engagements, training sessions, and industry events.
• A team player who thrives in a collaborative environment, actively contributing ideas and process improvements.
• A curious and adaptable mindset, with a passion for learning and applying new technologies in healthcare training.

Useful Skills & Experience

• Experience in simulation-based education (e.g., clinical simulation centers, VR-based training, or medical education programs).
• Previous experience in product training, curriculum development, or technical support, ideally in a SaaS-based or health tech organization.
• Knowledge of VR, AI, and emerging healthcare training technologies, with an enthusiasm for innovation.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Experience with leading projects 
• Experience gathering and analyzing user feedback to inform product development and educational improvements.
• A continuous improvement mindset, always looking for ways to enhance training methodologies and technology applications.