Cellular Support Specialist, EMEA

The Cellular Solutions Administrator - IT Operations, is at the forefront of supporting our remote environment across all regions.  We are the face of Tesla IT and act as a primary contact for our remote user base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle cellular related issues. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment.

• Manage and maintain a robust customer service experience with cellular requests
• Respond to Cellular requests and incidents from users at different levels
• Proactively ensure the highest levels of cellular infrastructure availability in Tesla Centers
• Diagnose cellular, or MDM-related issues and address
• Develop and maintain standard operating procedures and processes
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into production environment
• Responsible for maintaining hardware inventory
• Lead various hardware management projects
• Develop and maintain strong relationships with our business partners and vendors
• Participate in on-call activities and follow escalation process to provide 24/7 support