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Agency Support Representative

Maharashtra, India (On-site)

Agency Support Representative

2 Months ago • 0.5-1 Years • Customer Service

About the job

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excel

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Job Description

Entrata's Insurance department is looking for an Agency Support Representative to join their team. This role will provide data verification to Entrata's clients, offer basic written support to policyholders, and assist with other non-customer-facing tasks. Responsibilities include answering emails from existing and prospective policyholders, maintaining accuracy of paperwork related to existing policies, verifying Insurance Coverage from third-party providers, and providing feedback to management to improve product offerings. The ideal candidate will have 6+ months of customer service experience, strong interpersonal skills, and excellent written and spoken English. They should also be self-motivated, computer-savvy, and eager to grow within the company.

Must have:

6+ months customer service experience
Excellent customer service mentality
Above-average interpersonal skills
Above average mastery of the English language (written and spoken)
Basic Computer skills
Self-motivated with desire to succeed and grow
Ability to manage workload autonomously or with team collaboration

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Introduction

If you excel at providing a well-rounded customer experience, are a highly-motivated customer service professional, a fast worker, and a great team player, you might be just the person we’re looking for! Entrata’s Insurance department is seeking an Agency Support Representative to join our Insurance team! You will provide data verification to Entrata’s clients, provide basic written support to policyholders, and assist with other non-customer-facing tasks..

Responsibilities will include

Answering emails from existing and prospective policy holders, providing world class customer service.
Maintain regular and punctual attendance and shift adherence
Maintain accuracy of paperwork in regards to existing policies (updating notes and other transactional records) and assist with billing procedures
Verifying Insurance Coverage from 3rd party providers
Providing feedback to members of management to better the product offerings

Minimum Qualifications

6+ months customer service experience
Excellent customer service mentality
Above-average interpersonal skills
Above average mastery of the English language (written and spoken)
Basic Computer skills
Self-motivated with desire to succeed and grow
Ability to manage your workload autonomously or with team collaboration

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

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