Accounts Clerk

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for an Accounts Clerk on a 5-month fixed term contact, who will be responsible for handling a wide range of customer and commercial book-keeping transactions including processing refunds and reviewing credit card chargebacks, customer invoice enquiries, customer contract enquiries, customer commission requests, and reviewing staff timesheets and monthly invoices.

This role will be based in the Philippines and be 100% remote. You will join a team of more than 50 other Philippines-based team members. We will train you in our systems and processes. You will need access to a laptop with headset and microphone so that you can call customers using our cloud-based phone system.

Key responsibilities:

• Inbox & Communication Management: Maintain a clean and organized email inbox, ensuring all internal and external emails are responded to within a 48-hour SLA. Action and categorize emails efficiently to streamline workflow.
• Payment Processing & Allocation: Accurately allocate payments and ensure all receipting is completed at the start of each day. Monitor unapplied prepaid invoices and escalate syncing issues with Stripe as needed.
• Contract & Invoice Management: Process prepaid and postpaid contracts within a 48-hour SLA. Raise and issue invoices, ensuring accurate billing and payment reconciliation. Generate and review the customer invoice report in the first week of each month.
• Billing & Financial Adjustments: Send payment links post-billing, raise credit notes, investigate and resolve invoice payment discrepancies, and apply necessary adjustments to clear outstanding balances.
• Chargeback & Refund Handling: Action chargebacks, track chargeback outcomes, and process manual refunds via Intercom.
• Commission Payments: Process bi-monthly commission withdrawals and manually calculate commission for a specific customer on a weekly basis.
• Financial Reporting & Analysis: Generate and submit monthly reports to Ash, address billing inquiries, and provide insights into pricing, chargebacks, and refunds.
• Customer Support & Issue Resolution: Investigate account discrepancies, manage Intercom tickets related to billing, and assist with pricing inquiries

To be successful you will have the following skills and attributes:

• Proven accounting experience, preferably as an Accounts Receivable Clerk or Accounts Payable Clerk
• Familiarity with bookkeeping and basic accounting procedures
• Competency in MS Office, CRM databases and accounting software like Xero and Stripe.
• Exposure to Intercom beneficial.
• Accuracy and attention to detail
• Aptitude for numbers
• Ability to perform filing and record keeping tasks
• Data entry and word processing skills
• Well organised
• Exceptional communication skills both written and verbal

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.