Virtual Tesla Advisor, Melbourne

As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.  

You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.  

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.  
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.   
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
• Ensure excellent customer service and individual solutions for our customer  
• Help create, maintain and develop sales and delivery pipelines in line with expectations   
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.  
• Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually 
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Perform additional responsibilities as assigned to meet business needs
• Manage any additional duties to support wider business requirements.  
• Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership