Technology Specialist - Business Applications
Job Summary
Job Description
The Technology Specialist - Business Applications role at Microsoft's Technology for Social Impact team focuses on driving growth by showcasing the value of Microsoft Cloud solutions, particularly Dynamics 365 Sales and Service. Responsibilities include advancing sales pipelines, developing solution strategies, delivering compelling demos, addressing technical requirements, and securing customer endorsements. This involves collaborating with the sales team, partners, and engineering to create and implement solutions, while building relationships with decision-makers. The role requires designing solutions, addressing architectural considerations, supporting proposal finalization, and collaborating with Customer Success for deployment planning. The ideal candidate will have strong technical pre-sales or consulting experience and expertise in Dynamics 365.
Must have:
- 3+ years pre-sales/consulting experience
- Dynamics 365 Sales & Service expertise
- Solution design & demonstration skills
- Collaboration with sales & engineering teams
- Customer relationship management
Good to have:
- Cloud infrastructure experience
- Microsoft certifications
- Experience with Power Platform
- Industry-specific knowledge
Perks:
- Industry-leading healthcare
- Educational resources
- Product & service discounts
- Savings & investments
- Maternity/paternity leave
- Generous time away
- Giving programs
- Networking opportunities
3 skills required
Job Details
Overview
The Technology for Social Impact (TSI) Team is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s good public investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to create inclusive and enduring positive impact throughout our communities.
The Biz Apps Specialist team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud. Powered by a world-class connected sales, marketing and service platform, this team leverages marketing insights to reach customers when and where they want to engage. Powered by the latest innovations in Microsoft Dynamics 365 and the Power Platform, we help customers find business value in Microsoft solutions, collaborate across our global teams and acquire and retain new business for Microsoft.
In this role you will be the Technology Specialist - Business Applications (pre-sales consultant) primarily focused on Dynamics 365 Sales and Service Solutions. You will be a key member of the sales team that consists of the Business Applications Solution Specialist, Account Executive, Customer Success Unit, partners, and engineering. In this role you will advance the sales pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the Business Decision Maker/Technical Decision Maker to secure technical solution endorsement. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and differentiators and should result in securing the customer’s solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing. You will develop relationships with the decision makers with our customers and position yourself as a trusted advisor in your domain. As a recognized product specialist, you are responsible for sharing your technical, industry knowledge and best practices with your peers. This role is flexible in that you can work [up to 50%/up to 100%] from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- 3+ years technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 2+ years technical pre-sales or technical consulting experience
- OR relevant certifications from Microsoft or competitive platforms AND 1+ year(s) technical pre-sales or technical consulting experience
- OR equivalent experience.
Additional or Preferred Qualifications
- 5+ years technical pre-sales, technical consulting, or related experience.
- 2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
Digital Technology Specialists IC3 - The typical base pay range for this role across the U.S. is USD $40.10 - $80.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $52.36 - $87.98 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Microsoft will accept applications for the role until January 20, 2025
Responsibilities
Responsibilities:
- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
- Engage with the account team to land solution envisioning sessions and business value assessments.
- Proactively deliver Dynamics 365 compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/Technical Decision Maker connections.
- Address solution architecture considerations and objection handling.
- Assist in formalizing the customer proposal.
- Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
- Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
- Embody our and
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
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