Systems Engineer I (Citrix Engineer I), The US shift time
About the job
SummaryBy Outscal
Key Responsibilities
- Assist in monitoring, troubleshooting, and maintaining Citrix infrastructure [DaaS], and Citrix ADC (NetScaler).
- Provide first-level support for Citrix-related incidents and service requests, escalating issues, as necessary.
- Perform basic system administration tasks, including software installations, updates, and patch management within the Citrix environment.
- Assist in managing user access and permissions within Citrix environments.
- Support end-users with Citrix-related issues, including connectivity, application access, and performance.
- Monitor system performance, ensuring optimal uptime and efficient resource utilization.
- Assist in the creation and maintenance of monitoring tools and scripts for proactive management of the Citrix environment.
- Document all troubleshooting and resolution steps in the IT ticketing system.
- Provide regular reports on system performance, user issues, and support metrics.
- Work closely with senior Citrix engineers to develop and implement improvements to the Citrix environment.
- Collaborate with other IT teams to ensure seamless integration and operation of Citrix services within the broader IT infrastructure.
- Assist in ensuring that Citrix systems comply with organizational security policies and industry regulations.
Educational Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 3-4 years of experience working in IT, with a focus on system administration or support.
- Good knowledge of Citrix technologies (XenApp, XenDesktop, DaaS and Citrix ADC) is a Mandatory.
- Good hands-on experience on CVADs, ADC and FSlogix profile solution.
- Basic knowledge on Azure, Windows 365 is a plus.
- Understanding of Windows Server environments and Active Directory.
- Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team.
About The Company
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