Job Title:

Who We Are:

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. 

The Challenge

This section will be used to write a brief overview of the role. Define the need and the purpose and how this person will contribute to the overall success of the team/organization. Include what makes this role and your team unique. 

What You’ll Take On

This section should list out the responsibilities of the job.  Things to consider:  What Goals Are Non-Negotiable? Lead with strong verbs to describe what this person will do. What will you learn, solve, produce, or achieve in this role. What are some of the unique and interesting challenges (performance objectives) within the first 60-90 days or 6months -1 year? Describe the task, the action required to complete the task and some measure of success.

What You Bring

This section should highlight the critical skills needed in order to be successful in this role. Keep the requirements clear and realistic. We do not want to scare candidates away and we also do not want to engage unqualified candidates with a short + broad list of requirements. What have they done previously that would make someone successful in this role?

Great to Have:

Optional for hiring teams that want to list out optional skills

What We Offer You:

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

Job overview:

Take-Two Interactive is seeking an outstanding Systems Administrator to provide on-site and remote technical support for our Turkey and international offices. The role is on-site which requires visiting other studios within Istanbul whenever necessary.

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive. 

The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software trouble- shooting skills, as well as in-depth knowledge of Windows OS, Office 365. Application deployment procedures via SCCM and AirWatch/JAMF a plus. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping us decrease repeatable incidents is also highly valuable.

Job responsibilities:

• On-site contact for technical operations and support of all production environments. 

• Ensure all client requests and operational problems are updated/resolved within a timely manner.

• Assist with offsite events including setup, event support, and teardown 

• Passionate about delivering outstanding client experience and support.

• Inquisitiveness and ambition towards looking for opportunities to automate and improve service.

• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.

• Assist with employee on-boarding ensuring new staff is ready to work on day one.

• Maintain inventory/asset management for company provided equipment and software.

• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.

• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.

• Some local travel may be required.

Required skills:

• 2-4 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware 

• Operating System configuration, management, and support for desktop/laptop and server

• Experience using Okta or similar SAML and Two-Factor Authentication solutions

• Familiar with using SCCM for Desktop OS deployment and software management

• AirWatch/Intelligent Hub/JAMF or equivalent Mobile Device Management experience

• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals

• Productivity Tools: MS Office, Video Conferencing (Zoom, Skype), Slack

• Remote Work Solutions: VPN, VDI (Horizon View)

• Conference Room and AV technology experience

• ServiceNow or equivalent helpdesk ticket system experience 

• Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience. 

• Attention to detail and high degree of accuracy in recording and reporting

• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience 

• A real passion for video games and the industry

Education: 

• MCSE, MCDST, ITIL, Network+, A+ Certifications preferred 

REPORTS TO:  Regional IT Manager