Sr. Account Manager, iGaming Customer Success

What You'll Do

• Client Relationship Management: Serve as the primary point of contact for iGaming customers, fostering strong, long-term relationships and understanding their specific needs.

• Strategic Account Planning: Develop and implement account strategies to achieve client satisfaction and business objectives.

• Performance Monitoring: Regularly review and analyze data to identify trends, opportunities, and areas for improvement, ensuring optimal performance. Monitor client sites daily.

• Issue Resolution: Proactively address and resolve any client concerns or issues, coordinating with internal teams to provide effective solutions.

• Market Insight: Stay informed about industry trends, regulatory changes, and competitive landscape to maintain a competitive edge.

• Promotion Execution: Liaise with in-house resources and operators to create, execute, and analyze promotional campaigns and marketing initiatives.

• KPI Achievement: Work closely with internal stakeholders to optimize strategy and ensure KPI targets are met.  Identify and pursue opportunities for account growth, contributing to the company's revenue objectives.

• Portfolio Management: Distribute and present information to customers about upcoming game releases and opportunities. Secure optimal game placement and promotional opportunities.

• Communication Skills: Excellent verbal and written communication abilities, with the capacity to present complex information clearly to clients and stakeholders.

• Analytical Ability: Analyze and interpret transaction data and market trends, providing actionable insights to clients and internal partners.

• Problem-Solving: Ability to identify issues proactively and implement effective solutions promptly.

• Technical Acumen: Understanding of online gaming and the ability to liaise effectively with technical teams.

• Regulatory Knowledge: Familiarity with compliance requirements and regulatory considerations within the iGaming landscape.

• Negotiations: Renegotiating contracts with existing clients.

What We're Looking For

• 4+ years’ experience in iGaming is required

• Ability to partner, educate, and communicate complex strategies, technologies, and solutions to customers, senior executives, industry groups, and technical experts through writing and presentations as needed.

• Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.

• Experience with analytics and data-driven decision-making: The ability to derive commercial decisions and timelines from data insights and projections.

• Experience with account management or working with operators is a plus.

• Strong communicator with excellent interpersonal, presentation, facilitation, and listening skills comfortable addressing opportunities and concerns both internal and external.

• Location - remote in USA. Preference to Las Vegas, or New Jersey.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.