Browzwear

3D Fashion Designer

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As a Senior CRM QA Associate at DraftKings, you'll be a subject matter expert on QA for in-app messages, push notifications, and emails across various products.  You will analyze QA outcomes, identify trends, optimize processes, and ensure compliance.  Responsibilities include reporting on pre/post-QA error levels, collaborating with stakeholders to improve workflows, anticipating and mitigating risks, mentoring junior team members, and developing scalable operational processes and training resources.  The role requires strong attention to detail, excellent communication, and experience in a fast-paced environment.  Experience with tools like Braze, JIRA, Wrike, and Tableau is preferred. The role involves working a flexible schedule to accommodate the sports calendar, including nights, weekends, and holidays.

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<div data-automation-id="jobPostingDescription" class="css-184k0e0">We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. <h2>The Crown Is Yours</h2>As a Senior CRM QA Associate, you will take ownership of Quality Assurance efforts, lead team training initiatives, and ensure the seamless execution of campaigns for our marketing channels across all DraftKings products like Sportsbook, Casino, and Daily Fantasy Sports. In this role, you will play a critical part in shaping QA processes and maintaining compliance with internal best practices and regulatory requirements to deliver an exceptional customer experience.<h2>What you’ll do as a Senior CRM QA Associate</h2><ul><li>Be a subject-matter expert on QA efforts for in-app messages, push notifications, and email communications.</li><li>Analyze QA outcomes to identify trends, optimize processes, and ensure compliance standards are consistently met across all channels.</li><li>Report stakeholder progress on pre-QA and post-QA error levels to identify trends and opportunities for improvement.</li><li>Collaborate with cross-functional stakeholders to improve QA workflows and align with broader organizational objectives.</li><li>Anticipate potential risks in marketing workflows and implement proactive solutions to mitigate compliance or operational challenges.</li><li>Provide mentorship, strategic guidance, and training to rotational QA team members to ensure consistency and excellence in QA efforts.</li><li>Develop and refine scalable operational processes, training resources, and documentation to support team growth and efficiency.</li></ul>&nbsp;<h2>What you’ll bring&nbsp;&nbsp;&nbsp;</h2><ul><li>A Bachelor’s degree in Marketing, Operations, Business, or a related field.</li><li>Exceptional attention to detail with the ability to manage multiple priorities simultaneously.</li><li>Strong oral and written communication skills with a strong desire to produce high-quality work.</li><li>Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.</li><li>Experience navigating compliance requirements within highly regulated industries is a plus.</li><li>Demonstrated expertise in marketing, data analysis, project management, and operational leadership with experience using tools such as Braze, JIRA, Wrike, and Tableau.</li><li>Ability to work a flexible schedule to reflect the sports calendar, including some nights, weekends, and holidays.</li></ul>#LI-GR1<h2>Join Our Team</h2>We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.The US base salary range for this full-time position is 70,400.00 USD - 88,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

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3D Fashion Designer with 3+ years experience in fashion industry or customer service, expertise in Browzwear software, specifically VStitcher suite and Stylezone.

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 3D Technical Specialist One year Contract! One site, the office is in Bengaluru, India We are: Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry and our truly disruptive 3D technology provides the tools needed to solve the challenges in the market and achieve that goal. We work with some of the biggest and most well-known global companies in the industry. About the role: We are seeking a 3D Technical Specialist with extensive knowledge of the fashion and apparel industry. The ideal candidate will have expertise in Browzwear 3D software, such as the VStitcher suite and Stylezone. You will work closely with our customers and collaborate with internal teams, demonstrating a can-do attitude and excellent customer relations skills. Software Expertise <ul><li> Develop expert knowledge of all Browzwear software products, inclusive of VStitcher suite, Lotta, Stylezone, DB Admin, FAB, Cloud Services suite, and Tech Pack with high-level knowledge of Headless capabilities.</li><li> Master construction methodology and best practices of all garment types, having personally constructed garments including basics, activewear, sportswear, intimates, seamless, puffy, complex outerwear, fleece, denim, swimwear, and tailored garments.</li><li> Continuously upskill in upcoming product features and be able to showcase and discuss the value they unlock with our customers. </li></ul>
Customer Management <ul><li> Provide exceptional onsite proactive support and partnership to our customers, serving them with expertise, creativity, patience, and an inspiring attitude.</li><li> Responsible for day-to-day onsite execution of strategic implementation plans; sharing relevant workflows, and best practices, minimizing risk and roadblocks, and ensuring business and user readiness to achieve adoption.</li><li> Participate with Account Manager in regular business reviews to reflect on wins, and challenges, and collaborate on strategic direction and objectives.</li><li> Conduct current and future workflow evaluation and mapping, provide recommendations in products, solutions, and services to unlock value and drive positive business impact. </li><li> Analyze customer usage metrics and their relation to implementation and adoption status. Identify and articulate trends within and across customers, products, and workflows.</li><li> Ensure customer satisfaction throughout the relationship contributing to customer lifetime value. </li></ul>
Customer Enablement <ul><li> Deliver fun and inspiring technical trainings onsite with our customers.</li><li> Evaluate and innovate training curriculum with original content and inclusive learning approach upon each software release or as needed</li><li> Report wishlist and bugs as discovered during training sessions along proper SOP and systems documentation</li><li> Follow internal SOP documentation for training documentation, tasks, communication, and asset organization for pre-training through post-training activities</li><li> Collaborate with Customer Enablement team on development of future learning content </li></ul>
Technical Solution <ul><li> Swiftly resolve technical support issues by identifying problems and communicating solutions via onsite troubleshooting and consultation .</li><li> Identify product improvements (Wishlist) internally or reported by customers that would increase customer satisfaction, improve sales, and/or improve efficiency.</li><li> Report bugs to QA team and follow up on the issues (internally and externally) as required until they are resolved in the software and confirmation has been provided to the customer.</li><li> Escalate urgent issues or situations as required to global internal Technical Specialist team, or Product/R&amp;D teams along proper escalation paths.</li><li> Follow internal SOP documentation for proper systems documentation and asset organization. </li></ul>
Browzwear Community <ul><li> Be an active participant in the Global Customer Success community, sharing knowledge, asking questions, contributing new ideas, and supporting new team members during onboarding.</li><li> Work closely with our Sales and Account Management teams to understand customer needs and problem solve to remove barriers and achieve successful technical solutions.</li><li> Collaborate and provide customer insights as needed to Customer Enablement and Solution Consulting teams for development of learning content and implementation plans.</li><li> Liaison with our Product and R&amp;D teams to present customer insights, bugs, and feature requests to inform product design, product quality, and roadmap. </li></ul>
Requirements: Requirements <ul><li> 3-4 years relevant fashion industry experience, understanding the design and development process OR 3-4 years relevant customer service/support experience, understanding issue and relationship management</li><li> Diploma or Bachelor’s Degree in Fashion Design, Apparel Technical Design, 3D Design or related field</li><li> Experience with apparel 3D technology</li><li> Local and English language proficiency</li><li> Ability and willingness to be stationed onsite with customers and for frequent travel </li></ul>
Extra Credit: <ul><li> Experience with 2D apparel pattern making software</li><li> Experience with 3D design software and production pipeline</li><li> Relevant customer service experience, understanding issue and relationship management</li></ul>

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