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Sales Associate

Australian Capital Territory, Australia (On-site)

Sales Associate

2 Months ago • All levels • Business Development • Undisclosed

About the job

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Job Description

Trek is seeking driven Sales Associates to work weekends at our Majura store. Associates will provide exceptional customer service, guiding customers through their cycling needs, from purchase to ongoing support. Responsibilities include achieving sales targets ($400,000 annually for full-time roles), learning about bikes and components, participating in team huddles, utilizing the Guide Sales Process, following up on leads, making customer-focused decisions, and maintaining Trek University Guide Status. Beyond customer interaction, duties include completing daily tasks, maintaining store merchandising, conducting cycle counts, assembling bikes, and prepping customer bikes for service. The ideal candidate possesses a positive attitude, a passion for cycling, a strong desire to learn, and thrives in a fast-paced, high-achieving environment.

Must have:

Positive attitude
Passion for cycling
Desire to learn
Sales and hospitality skills
Achieve sales targets

Perks:

Amazing benefits
Growth opportunities

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

We are looking for our next driven Sales Associates to work on weekends on a regular basis at our Majura Store!

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
Learn about bikes, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use our Guide Sales Process to provide our customers with incredible hospitality.
Follow through on Quotes and Lead List communications.
Make decisions regarding the care of—and doing the right thing for—our customers.
Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.
When not actively taking care of customers, you will be helping to:
- Complete Daily Task List assignments.
- Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
- Complete weekly Cycle Counts.
- Assemble, or pre-assemble, new bicycles.
- Prep customer bikes for service by our Service or Production Technicians

What you will bring to the job: