IT Technician 1

Duties 

• Serves as a first contact for troubleshooting software/hardware issues within the organization 

• Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions 

• Assists Tier 2 technicians on various tasks as needed 

• User onboarding and offboarding 

• User permission changes 

• Laptop imaging 

• Troubleshooting printer, scanner, and label maker issues 

• Performs other administrative and technical duties as assigned 

• Participates in meetings with other regional IT resources 

• Provides input on improving existing processes 

Job Requirements 

• Associate’s degree or two years related experience and/or training 

• Experience installing, configuring, documenting, testing, training, and supporting applications and hardware 

• Familiarity with IT network, systems, and security principles and best practices 

• Well organized and can adjust to rapidly changing priorities 

Other Required Skills 

• Communicates well between cross functional teams 

• Has strong presentation and written communication skills 

• Brings a continuous improvement mindset to his/her job 

• Excellent organizational and time management skills 

Experience With The Following 
Bonus Skills 
  

• Monitoring production systems 

• Performance testing 

• Work experience with international IT teams.