Mobile Service Dispatcher - Utrecht

Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion for the Tesla brand.

• Coordinate repairs in accordance with new and used warranty guidelines and specifications
• Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
• Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
• Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
• Respond to roadside requests to coordinate the servicing of customer vehicles.
• Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
• Available to work on additional responsibilities as assigned to meet business needs