Management Analyst
Job Summary
Job Description
AVER is seeking a Management Analyst to provide technical and operational support, assisting stakeholders in identifying cybersecurity vulnerabilities and supporting government outreach programs. Responsibilities include reviewing and editing content, communicating with SMEs, ensuring accurate documentation, creating visually engaging documents, performing data entry in JIRA and ServiceNow, coordinating schedules, providing program support, prioritizing tasks, maintaining knowledge management repositories, and working on mission-critical aspects of a federal program. The ideal candidate will have 3+ years of experience in document review and editing, proficiency in MS Suite, excellent writing and communication skills, and the ability to create documentation and visualizations. Familiarity with ServiceNow, JIRA, and cybersecurity is preferred.
Must have:
- 3+ years document review/editing experience
- MS Suite proficiency
- Excellent writing & communication
- Ability to create documentation & visualizations
- JIRA & ServiceNow experience
Good to have:
- Cybersecurity knowledge
- Knowledge Management experience
5 skills required
Job Details
Description
AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a Management Analyst to provide technical and operational support to assist stakeholders with identifying cybersecurity vulnerabilities and supporting the Government’s activities in establishing and coordinating outreach programs and stakeholder partnerships. Join a collaborative team who values AVER’s mission, focus, and culture of delivering exceptional client service with great people and transformative technology solutions that ensure Government mission success.
Responsibilities Include:
Responsibilities Include:
- Reviewing and editing content (i.e. Word documents, Briefings, etc.) to ensure clarity, consistency, and quality
- Communicating with SMEs and authors for updates and coordinating reviews, briefings, etc.
- Ensuring all project documentation is technically accurate and up to date.
- Communicating with SMEs and authors for updates and coordinating reviews, briefings, etc.
- Assist with ensuring documents have proper formatting (style guide compliance)
- Creating visually engaging documents and artifacts
- Performing data entry and tracking of new service requests within JIRA and ServiceNow
- Coordinate schedules with stakeholders to service their requests
- Provide general program and administrative support to enable streamlined communications between external customers and internal stakeholders
- Prioritize tasks within ServiceNow and JIRA and able to clearly communicate with different stakeholders
- Document and maintaining knowledge management repositories to include but not be limited by internal Standard Operating Procedures (SOPs), assessment scheduling and prioritization processes, and other process improvements
- Working on high-visibility, mission critical aspects of a federal program and perform all functional duties independently.
- Working in collaborative environment with various client project teams, including federal staff and contractors
Education Requirements:
- Bachelor’s degree
Experience Requirements:
- 3+ years of experience in document review and editing
- Experience with MS Suite (Word, Excel, PowerPoint, Vizio, SharePoint, Teams, etc.)
- Excellent writing and communication skills
- Ability to create and maintain documentation such as business requirements and process flows
- Ability to create document visualization (i.e. graphics)
Desired Requirements:
- Familiarity with ServiceNow & JIRA
- Familiarity with cybersecurity terminology and technologies
- Familiarity with Knowledge Management
Location:
- REMOTE (Local to DMV)
Security Requirements:
- Ability to obtain and maintain a government clearance (Public Trust)
- This role supports a government agency which requires U.S. citizenship
About Us:
AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.
AVER is an Equal Opportunity Employer/Veterans/Disabled
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